Customer Service Representative - Tampa, United States - Shore-Line Carpet Supplies-Gulf Coast Inc
Description
Customer Service Representative
The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.
Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Knowledge, Skills, and Abilities:
- Proven customer support experience
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
Physical Demands
This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Required Education and Experience
- High school diploma.
- Minimum of 2 years of purchasing related experience or demonstrated knowledge, skills, and abilities to perform the abovementioned tasks.
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