Guest Service Representative/relief Night Auditor - Tampa, United States - Comfort Suites - East Tampa Fairgrounds-Casino

Description

JOB TITLE:
Front Desk Customer Service Associate / Relief Night Auditor


REPORTS:
Front Office Manager/Assistant General Manager and General Manager


Position:
Front Desk Customer Service Associate

Greet and register guest, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Comfort Suites brand of high standards of quality.

The Guest Service Agent is also responsible for maximizing room revenues in line with the Comfort Suites Hotel standards, providing efficient and courteous front desk service.

ESSENTIAL JOB FUNCTIONS:
Greet customers immediately with a friendly and a sincere welcome.

Use a positive and clear speaking voice, listen to and understand request, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

• Complete the registration process by inputting and retrieving information from our Choice Advantage system, confirming pertinent information including number of guests and room rate. Promote brand marketing programs. Make appropriate selection of rooms based on guest needs. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys for the guest.
• Verify and imprint credit card for authorization using electronic acceptance methods. Handle cash, make change and balance cash draw for your assigned shift. To accept and record vouchers, travelers checks, and other forms of payment. Post charges to guest rooms and house accounts using Choice Advantage system.
• Promptly answer the telephone using positive and clear communication. Input messages into computer. Retrieve mail, small packages and facsimiles for guest.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Follow Night Audit Procedures Check List

Job Types:
Full-time, Part-time


Pay:
$ $16.00 per hour


Schedule:

• Holidays
• Night shift
• Weekends as needed

Work setting:

• Inperson

Experience:

Customer Service: 1 year (preferred)
Hotel Experience: 1 year (required)


Work Location:
In person