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    Customer Service Representative - Phoenix, United States - Acro

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    Administrative
    Description

    Job Title : Customer Service Representative

    Duration : 03 months (possibility of extension)

    Location : Phoenix, AZ

    Pay : $15/hr on w2 basis without benefits.

    Job Description:

    Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register application and check for prior client history. Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.

    Skills Required:

    Computer skills, customer service skills, critical thinking skills

    Experience Required:

    Minimum 1 year of consecutive customer service

    Education Required:

    High School Diploma/ GED.

    Thank you



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