Customer Service Representative - Phoenix, United States - Infinite Computing Systems

Infinite Computing Systems

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Overview:

Job Title:
Customer Service Representative - Bilingual

Job ID:
#1228

Client:
State of Arizona - AZBCB

Location: 1740 W. Adams St. Suite 4400, Phoenix, AZ, 85007

Position Description:

This position handles general calls for the Arizona Barbering and Cosmetology Board.

Call types include but are not limited to licensing questions, payment options, compliance issues, and general information.

This position will answer calls promptly and give callers accurate and reliable information as necessary.

This position also requires using all Google systems and the ability to enter information into the board database.

Skills Required:

MUST BE BILINGUAL (Spanish and English).

Proficient with technology with little to no guidance.

Knowledgeable in Google Suite.

Typing at least 45 words per minute.

Critical thinking and reasoning.

Responding to customer complaints and issues in real time.

Excellent customer service skills and problem-solving skills.

Experience Required:

Experienced in a call center environment with metrics and a high call volume that is often repetitive.

You must be able to efficiently multi-task and be able to simultaneously listen to the caller, take notes, and form clarifying questions if needed.

You must be able to communicate professionally, using proper English/Spanish, to include proper sentence structure, grammar, and punctuation.

Education Required:

High School Diploma or Equivalent.

Job Type:
Contract

Salary:
$ $16.00 per hour

Benefits: