Export Customer Service Representative - Phoenix, United States - Norton Lilly International

Norton Lilly International

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

General Summary of Job Duties:

Carefully monitor sailing schedule to ensure timely collection of necessary shipping instructions.
Making sure Manifests are filed according to 24hr manifest rules.
Ensuring that all Telex and Original BL's are sent daily.
Ensure accurate processing and confirmation of customer shipping instructions; facilitate changes as required by keeping all relevant internal customers informed.
Once confirmed loaded on board, deliver final bill of loading to customer within 2448 hours.
Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
Possible specialized customer reports as required and established through Sales and Management channels.
Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
Update systems as required.
Ensure compliance with US Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
Not all aspects of the job are covered by the descriptions, other duties may be required.
Position may change as the industry and technology evolve.

Requirements:

Excellent verbal and written communication skills.
High school diploma or general equivalency.
Two three (23) years of functional experience in Customer Service (retail, sales, call center, etc.), and /or Data Entry.
Experience in the transportation industry is highly desired.
Working experience with Word, EXCEL, Microsoft office, and other related software a must.
PC Proficient and verbal and written communication skills
Organizational and time management skills; multitasking and prioritizing
Detail and result oriented.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch period.

However, there may be some bending/stooping, reaching above shoulder level, walking, standing, carrying light items such as papers, books, or packages of up to 25 pounds.

Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer.