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    Customer Operations - Jacksonville, FL, United States - Norton Lilly International

    Norton Lilly International
    Norton Lilly International Jacksonville, FL, United States

    2 weeks ago

    Default job background
    Description

    The Logistics Customer Service /Documentation Specialist (NSA ) will be responsible for accurately and timely input of B/L details for all customer shipping instructions.

    Will also provide professional, quality customer service through effective use of organizational skills such as:
    sales and product knowledge, administration, and operations to both external and internal customers. The position supports all aspects of logistics documentation and customer service for National Shipping's customers.

    Other duties include but are not limited to:

    • Carefully monitor sailing schedule to ensure timely collection of necessary documents.
    • Ensure accurate processing and confirmation of customer shipping instructions; facilitate changes as required keeping all relevant internal customers informed.
    • Once confirmed loaded on board, deliver final bill of loading to customer within 24-48 hours.
    • Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
    • Monitor other customer entry point (i.e. Outlook, Fax) for customer inquiries and respond within agreed deadlines with all relevant information.
    • Possible specialized customer reports as required and established through Sales and management channels.
    • Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
    • Update systems as required.
    • Promote compliance with US Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
    • Not all aspects of the job are covered by the descriptions, other duties may be required.
    • Position may change as the industry and technology evolve.

    Requirements:

    • High school diploma or general equivalency.
    • Excellent verbal and written communication skills.
    • Bilingual required (English and Spanish).
    • 1-2 years of functional experience in Customer Service (retail, sales, call center, etc.), and/or Data Entry
    • Experience in transportation industry is highly desired.
    • Working experience with Word, Excel, Microsoft Office, and other related software.
    • Verbal and written communication skills (written & verbal with emphasis on details).
    • Organizational and time management skills; multi-tasking and prioritizing.
    • Detail and result oriented.

    Working Conditions:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch period.

    However, there may be some bending/stooping, reaching above shoulder level, walking, standing, carrying light items such as papers, books, or packages of up to 25 pounds.

    Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer.

    Must be able to work flexible shifts including evenings & weekends, on call as needed.

    Compensation details:
    Yearly Salary
    PI3e0ee810e
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