Customer Service Representative - Phoenix, United States - aspenhome / Furniture Values Int'l, LLC

Description

Aspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative to join our team You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

• Receiving incoming calls from consumers, vendors and dealers.
• Returned calls made to customers, consumer and dealers within 24 hours
• Sales order management to include:
• Accurate order entry of sales orders
• Checking and confirming sales orders for accuracy
• Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orders
• Coordination of orders for shipment to include, coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment.
• Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customers
• Extensive research to resolve pre/postshipment issues
• Work and communicate successfully with other departments within the organization

• 40 wpm + typing skills
• Being able to work in a fast paced environment and keep to assigned timelines
• Accuracy and accountability for all tasks assigned
• Good phone etiquette

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Inperson