Customer Service Representative - Phoenix, United States - North Valley Mechanical

Description

Job Summary:
Here At North Valley Mechanical
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

This is a full-time position based in


Duties:

• Manage and coordinate transportation services for clients, including fleet management and transportation management
• Utilize Oracle Transportation Management software to track shipments and analyze data
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to ensure timely and efficient delivery of services
• Assist with order processing, tracking, and documentation
• Provide recommendations and solutions to improve customer satisfaction

Experience:

• Previous experience in customer service or a related field is preferred
• Knowledge of 3PL (thirdparty logistics) industry is a plus
• Strong communication skills, both verbal and written
• Excellent phone etiquette and active listening skills
• Proficient in typing and computer skills
• Ability to analyze data and make informed decisions
• Detailoriented with strong organizational skills

Benefits:

• Competitive salary based on experience
• Commission pay for booking calls, selling memberships, etc.
• Comprehensive benefits package including health insurance, dental insurance, and retirement plan
• Paid time off for vacation, sick leave, and holidays

Pay:
$ $20.00 per hour


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply


Ability to Relocate:

• Phoenix, AZ 85023: Relocate before starting work (required)

Work Location:
In person