Customer Service Representative - Phoenix, United States - J.R McDade Co., LLC
J.R McDade Co., LLC
Phoenix, United States
Verified Company
1 week ago
Description
:JOB SUMMARY
Customer Service Reps are responsible for timely and accurate project documentation, communication, and implementation of warranty repairs for residential flooring projects after close of escrow.
Prioritizing customers' needs first are key to maintaining a positive relationship with builders and trade partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES _include the following. Other duties may be assigned._
- Work closely with trade partners and Service Technicians to set, maintain, and update projectschedules.
- Generate clear and concise work orders and communicate full scope to Service Technicians,production teams, and trade partners.
- Interpret work orders received from trade partners and respond accordingly.
- Approve material procurement to Purchasing teams. Monitor and confirm all material receivedprior to repair date.
- Prepare for and resolve unexpected circumstances such as product delays and failure, addedscope, scheduling challenges, etc.
- Communicate technical information, progress, and expectations to builders, customers,production teams, and other trade partners throughout process of repair.
- Build a strong rapport with customers and trade partners.
SUPERVISORY RESPONSIBILITIES _This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws._ _Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems._
- None
Requirements:
EDUCATION, EXPERIENCE & QUALIFICATIONS _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily._ _The requirements listed below are representative of the knowledge, skill and/or ability required._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Two years of relevant administrative, marketing, or executive level assisting experience.
- A background in customer service is emphasized
- Ability to read, comprehend, write, and speak clearly
- Proficient in all Microsoft Products
Outlook, Excel, Word
- General understanding of computer operations
- Understand and implement basic math skills
- Infallible attendance and impeccable work ethic
- A background in construction and the interior finishes industry (flooring, cabinets, countertops) is beneficial but not required.
PHYSICAL DEMANDS _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle or feel objects, type and use a mouse; reach with hands and arms, and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT _The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- The work environment characteristics described here represent those employee encounters while performing this job's essential functions.
OUR BENEFITS
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
