Customer Service Representative - Phoenix, United States - Garage Door Grunts

Description

Overview:


Key Responsibilities:

-
Customer Interaction: Manage incoming and outgoing calls with professionalism and efficiency, ensuring all customer needs are met with attention and care.
-
Job Scheduling: Accurately and promptly book jobs, manage the dispatch board, and ensure smooth operations and customer satisfaction.
-
Communication: Build lasting relationships with customers through transparent, open, and interactive communication, enhancing trust and loyalty.
-
Information Management: Provide precise, valid, and comprehensive information by effectively using the tools and methods at your disposal.
-
Sales and Service Goals: Achieve personal and team sales targets and call handling quotas, contributing to the company's overall success.
-
Complaint Resolution: Address customer complaints with suitable solutions and alternatives, following up to ensure issues are resolved to the customer's satisfaction.
-
Record Keeping: Maintain detailed and accurate records of customer interactions, transactions, and feedback to improve future services.
-
Standards Adherence: Adhere to communication procedures, guidelines, and policies to meet or exceed company standards and Key Performance Indicators (KPIs).


Qualifications:

• Proven experience in customer service or a similar role. (Experience not necessary)
• Excellent multitasking, prioritization, and time management skills.
• Superior communication and presentation abilities.
• Experience with Service Titan is advantageous.
• Bilingual capabilities are beneficial but not mandatory.
• Commitment to the core values of honor, integrity, ethics, and family importance.

Benefits:

• Competitive salary and performance incentives.
• Opportunities for advancement and professional growth.

Pay:
$ $18.50 per hour

Expected hours: 40 per week


Benefits:

• Onthejob training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Shift availability:

• Day Shift (required)

Ability to Commute:

• Phoenix, AZ required)

Ability to Relocate:

• Phoenix, AZ 85027: Relocate before starting work (required)

Work Location:
In person