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Program Manager - San Francisco, United States - AtoB
Description
[Full Time] Program Manager - Customer Retention at AtoB (United States) | BEAMSTART JobsProgram Manager - Customer Retention
AtoB United States
Date Posted
25 Aug, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
AtoB ) is building Stripe for Transportation modernizing payments in the trucking industry.
This is an exciting opportunity to join an early-stage startup working in a huge industry with over a trillion dollars in transaction flow.
Trucking is the backbone of the American economy and we have identified opportunities to replace the broken payments infrastructure & help small businesses.
We have raised over $200 million in venture capital from investors such as General Catalyst, Bloomberg Beta, Y Combinator; founders and CEOs of companies like Google (Eric Schmidt), Salesforce (Mark Benioff), Coinbase, DoorDash, Instacart, Segment, Gusto, Figma; CxOs and founding team members of Uber, PayPal and Stripe; angels like Elad Gil, Naval Ravikant, Gokul Rajaram; and ESG funds such as Climate Capital, Human Capital, Leadout among others.
Our founding team has a background working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, Amazon, DoorDash, Square, McKinsey, Facebook, and Goldman Sachs among others.
We are excited to open up more seats in this rocket shipIn this role, you will:
Partner with our customer lifecycle strategy and planning team to manage comprehensive and ongoing customer retention strategies for our businesses.
Building client communications, 1:1 and 1:many experiences, and partnering with marketing to develop a playbook for winback across a variety of different-sized businesses.
Spend time to deeply understand the needs of churned customers to ensure retention across our suite of products.Partner with cross-functional leaders to facilitate the ongoing optimization of programs to keep customers partnering with AtoB or winback businesses
Analyze and develop insights from data to provide strategic recommendations to our Strategy & Planning teams and product teams.
Partner with cross-functional teams on ad-hoc requests, projects, and critical issues as needed
We're looking for someone who:
5+ years of customer lifecycle management, customer success, product marketing, and/or strategy experience in a high-tech growth environment.
You're a self-starter who loves to own things end-to-end. You don't ask for permission - you're too busy making things happen.
You're a creative thinker and thrive in a fast-paced, dynamic, and often ambiguous work environment.
You have an analytical mindset and strong problem-solving capabilities with strong communication and interpersonal skills
You understand how to prioritize tasks and evaluate data to make impactful business decisions.
You're obsessed with understanding your customer and spend time challenging your own assumptions to drive value for the businesses you support
Offer Details:
Remote within US/Canada
Salary negotiable and commensurate with years of experience
Unlimited PTO
401(k) matching
Competitive equity
About AtoB
Rebuilding global transportation payments.
Company Size:
People
Year Founded:
2019
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
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