- Serve as the primary client service point of contact to the insured handling a host of different issues that come up including changes in exposure, additions and cancellations of policies, billing and claims concerns, renewal preparation and marketing, creating RFPs, and communicating with the sales team on updates pre-closing
- Answer questions about coverage and pricing, create and execute the renewal cycle, coordinate all renewal marketing, and create RFPs
- Be a resource for producers and client service colleagues concerning markets, coverage issues, and claims
- Minimum three (3) years of property and casualty insurance experience in policy administration, customer service, underwriting support, or a similar agency customer service representative or account manager position
- Must have experience being the primary point of contact on a book of business handling not just administrative tasks but also direct client contact, some marketing, and renewal management
- State insurance license
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Account Manager - Michigan, United States - Capstone Search Group
Description
About the Role
As a Commercial Insurance Account Manager with this Detroit based independent agency you'll be responsible for stepping into a team that is experiencing terrific growth and needs a knowledgeable client professional to help take on new and existing clients. A family owned company where producers, executives, and account managers all work together towards the same goal, they don't have the silo effect that can limit your career advancement at bigger insurance organizations.
Duties & Responsibilities
Skills & Experience
Job Specs
Comprehensive benefits offerings to include medical, dental, vision, disability, and life insurance benefits as well as a 401k program and support pursuing professional insurance designations like CISR and CIC.
The agency also values health and wellness including a strong sense of work/life balance. They have an on-site gym, casual Fridays, various employee events throughout the year, flex hours, and offer a hybrid schedule once training/onboarding is complete (3 days in the office, 2 days working from home).
