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    technical support specialist - Denver, United States - BioTrack

    BioTrack
    BioTrack Denver, United States

    1 week ago

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    Description

    BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability.

    We are looking for talented and high energy Technical Support Specialists to join our dedicated and growing team to provide exceptional customer service to our customers. You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software offerings.

    **Responsibilities**

    Provide remote technical support to clients leveraging our technology throughout the seed-to-sale lifecycle (e.g. harvesting plants, converting inventory, wholesale transfers)

    Install, test and configure new workstations, peripheral equipment and software

    Utilize ticketing system (Salesforce) to monitor, escalate, and assist with customer issues

    Troubleshoot customer issues encountered while using the software and provide actionable tips to resolve problems

    Collaborate with team members and industry experts to resolve complex problems

    Document detailed notes on each account that is managed

    Apply customer service and dispute resolution skills, quickly developing client relationships

    **Qualifications**

    Technical support experience

    Customer service experience

    Hardware experience (label printers, receipt printers, scales, and scanners), preferred

    SQL knowledge a plus

    Ability to multi-task and work well under pressure

    Associates Degree with two years equivalent related experience preferred

    Strong communication skills, both verbal and written. Proven phone and email abilities required.

    Interpersonal skills

    Postgres experience a plus

    Salesforce experience a plus

    Case Management experience a plus

    Ability to keep track of workload, tasks, and timelines

    *Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

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