Jobs
>
Denver

    Senior Customer Success Manager - Denver, United States - AgentSync

    AgentSync
    AgentSync Denver, United States

    1 week ago

    Default job background
    Description
    This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. Salesforce-nerd? Customer-obsessed? Excellent customer stakeholder management? Natural problem-solver? High EQ & IQ? Team Captain mentality? Let's chat.
    AgentSync's Customer Success team will be our fastest-growing team for the foreseeable future. That means, by definition, rapid upward career trajectory and unlimited lateral career mobility opportunities. The CSM is on the frontline, working with our most important and valuable asset - our beloved customers.

    Our customers have invested their time, resources, and trust in us, and the CSM will own and manage these relationships to be sure our customers are successful, happy, and feel as deeply a part of our product-building journey as we know they are.

    Through AgentSync's collective knowledge and first-hand experience solving the same problems as our customers, our CSM team delivers that unique value and trusted expertise in a beautiful package for our customers.


    What you'll do:
    Own full customer lifecycle relationships within AgentSync's culture and values - most especially, Customer Love
    Build and cultivate deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle

    Collaborate closely and effectively with customers and AgentSync teams to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-in's, etc.

    Get hands-on supporting customers in the AgentSync products to help them quickly, accurately, and scalably solve their challenges
    Deeply understand our customers' goals, ambitions, daily problems, business process improvements, and different use cases
    Communicate clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback
    Create and iterate on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function
    Be a strategic "voice of the customer" thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements

    Your experience:
    5+ years Salesforce platform power user, Salesforce Admin, or moderate configuration skills
    5+ years of Mid-Market/Enterprise SaaS platform Customer Success, Account Management, or consulting experience
    5+ years of work experience in Mid-Market/Enterprise SaaS environmentExperience working with key stakeholders in insurance, financial services, compliance, or legal industries
    Experience partnering with customer stakeholders at all levels of an organization i.e. founders, C-Suite and VP level roles, to help drive mutually beneficial product strategy and usage
    Natural problem-solver: comfortable with complexity and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on thebig picture oroverall strategy

    Proactive and passionate:
    independently solving conceptual problems, and delivering results in challenging situations
    High-energy, team-first attitude:motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business

    Salary:
    Denver/Boulder Metro
    $100,000 - $140,000
    Additionally, this role is eligible to participate in AgentSync's equity and bonus programs.
    Healthcare Insurance
    Medical
    Dental
    Vision
    Parental leave and return to work childcare care stipend
    Financial Benefits
    401(k) retirement savings plan
    Other Benefits
    Unlimited PTO
    12 paid holidays per year

    #J-18808-Ljbffr
  • Addison Group

    Client Success Manager

    2 weeks ago

    Addison Group Denver, United States

    Title: Client Success Manager · Location: Downtown Denver, CO · Pay: $23-$28 / hour · Qualifications: 3+ years of account management experience · Tenured experience providing customer service · Strong oral & written communication skills · Why choose Addison Administrative & HR? ...

  • Zoom Video Communications

    Customer Success Manager

    3 weeks ago

    Zoom Video Communications Denver, United States

    What you can expect. We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers. You will build relationships with customers and ensure the successful deployment of Zoom products and services. De Manager, Customer Experience, ...

  • Flowhub

    Customer Success Manager

    1 week ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc Denver, United States Full time

    About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...

  • AffinityLive

    Customer Success Manager

    1 week ago

    AffinityLive Denver, United States

    Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report ...

  • Workday

    Customer Success Manager

    2 weeks ago

    Workday Denver, United States

    The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate cu Manager, Customer Experience, ...

  • MacStadium

    Customer Success Manager

    4 days ago

    MacStadium Denver, United States

    Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely o ...

  • Paytronix

    Customer Success Manager

    1 week ago

    Paytronix Denver, United States

    Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...

  • Mimecast

    Customer Success Manager

    1 week ago

    Mimecast Denver, United States

    locations · United States of America - Colorado - Remote · posted on · Posted 2 Days Ago · job requisition id · R4618 · Customer Success Manager, Remote, Colorado · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that ...

  • Flowhub

    Customer Success Manager

    1 week ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • Next Frontier Capital

    Customer Success Manager

    1 week ago

    Next Frontier Capital Denver, United States

    In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · Ful ...

  • Etrainu

    Customer Success Manager

    2 weeks ago

    Etrainu Denver, United States

    We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our cl ...

  • Accelo

    Customer Success Manager

    3 weeks ago

    Accelo Denver, United States Full time

    Description · Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. Y ...

  • VALID8 Financial

    Customer Success Manager

    3 days ago

    VALID8 Financial Denver, United States

    Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...

  • Zoom Corporation

    Customer Success Manager

    1 week ago

    Zoom Corporation Denver, United States

    What You Can Expect · We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers. · You will build relationships with customers and ensure the successful deployment of Zoom products and services. Delivering and maintaining ...

  • AbsenceSoft

    Customer Success Manager

    1 week ago

    AbsenceSoft Denver, United States

    Our Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for d ...

  • Jobs for Humanity

    Customer Success Manager

    2 weeks ago

    Jobs for Humanity Denver, United States

    Company Description · Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Contentful · Job Description · About the opportunity · Spanish-speaking role · ...

  • Paytronix

    Customer Success Manager

    1 week ago

    Paytronix Denver, United States

    Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...

  • Qualia

    Customer Success Manager

    1 week ago

    Qualia Denver, United States

    Solutions · Products · Resources Pricing · Company · Login · At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users ...

  • FullBloom

    Customer Success Manager

    2 weeks ago

    FullBloom Denver, United States Full time

    Description · Position at Catapult Learning JOB TITLE:Customer Success Manager, Professional Development ServicesFLSA STATUS:Exempt · REPORTS TO:General Manager, Professional Development ServicesJOB CODE:N/A · The Opportunity · FullBloom is seeking a Customer Success Manager of ...