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    Customer Success Manager - Denver, United States - Etrainu

    Etrainu
    Etrainu Denver, United States

    2 weeks ago

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    Description


    We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals.

    This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our clients which includes LMS design, user migration management, and training facilitation for clients and their teams.

    This role is a hybrid, full-time role.
    Applications close 13th May 2024 and those successful for interviews after this date.
    Responsibilities

    Build strong relationships with our clients to understand their needs and ensure their success with etrainu
    Provide exceptional customer service to ensure etrainu is a leading brand
    Serve as a main point of contact and liaison between clients and the rest of the etrainu team
    Take ownership of new accounts and manage their onboarding and training
    Stay in touch with clients to ensure they're realising and using the full potential of etrainu's products and services
    Actively seek business opportunities with new clients where possible and also within existing clients
    Manage the successful delivery of clients projects for eLearning module development, Learning Management system set-up, integration set-up, data migration, and any other requirements as part of the client's project
    Successfully liaise with existing clients to ensure the resigning of them at the end of their contract
    Develop and maintain client contracts for new and existing business and encourage increase in sales with regular clients
    Maintain client administrative details/profile for accuracy, using supporting software programs including the LMS, CRM, MailChimp
    Work collaboratively with departments within etrainu to ensure client projects and requests are managed efficiently and to project scope
    Work alongside the Head of Customer Success to ensure team projects are effectively managed and tracking to project deliverables
    Actively engage and lead the continuous improvement of processes and workflows within the Customer Success Team and greater etrainu company
    Mentor, guide and support the Customer Success team to continuously improve team performance
    Actively participate in training and development of the Customer Success team including training new team members, providing coaching to other Customer Success Managers and Customer Success Administrators
    Job Requirements

    Experience with B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
    Experience with technical projects
    Superb written and verbal communication skills
    Positive attitude, empathy, and high energy
    Ability to take initiative and adapt
    Strong customer-facing and presentation skills with the ability to establish credibility with executives
    Demonstrated project management and change management experience
    Experience in the learning and development space is preferred but not required
    Please let us know that you found this position on our careers page. It allows us to keep posting exciting opportunities.

    As innovators in the eLearning industry, etrainu offers online training academies tailored to our clients' business goals to achieve targeted outcomes.

    Our vision is to create customer-focused learning through creativity, innovation and technology.

    #J-18808-Ljbffr
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