- Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts.
- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
- Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
- Drive product adoption, customer satisfaction, and overall influence on customer health scores
- Lead effective and consistent customer Business Reviews based on the defined Business Review rubric
- Flag and proactively mitigate risks within a book of business
- Drive the renewal conversations to close with Contentful's largest and most strategic logos.
- Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20.
- Close renewals on time and forecast them accurately to leadership weekly
- Create and drive customer close plans for renewal
- Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
- Prepare to travel ~25% annually for customer onsite meetings
- Need to be fully proficient in Spanish
- College / University Degree is highly preferred
- 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience.
- Demonstrated success in meeting or exceeding sales or performance goals
- Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently
- Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
- Collaborate effectively with cross-functional teams, including sales, product, and support
- Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools).
- Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required
- Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers.
- Demonstrate a commitment to prioritizing customer success and aligning it with company goals
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
- We value Work-Life balance and You TimeA generous amount of paid time off, including vacation days, education days, and volunteer days
- 16 weeks of paid parental leave to care for and focus on your growing family
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- New hire office equipment stipend. Get the gear you need to work at your best.
-
Customer Success Manager
1 week ago
Etrainu Denver, United StatesWe are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our cl ...
-
Customer Success Manager
6 days ago
AbsenceSoft Denver, United StatesOur Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for d ...
-
Customer Success Manager
5 days ago
Mimecast Denver, United Stateslocations · United States of America - Colorado - Remote · posted on · Posted 2 Days Ago · job requisition id · R4618 · Customer Success Manager, Remote, Colorado · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that ...
-
Customer Success Manager
6 days ago
Next Frontier Capital Denver, United StatesIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · Ful ...
-
Customer Success Manager
2 weeks ago
Accelo Denver, United States Full timeDescription · Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. Y ...
-
Customer Success Manager
2 weeks ago
Zoom Video Communications Denver, United StatesWhat you can expect. We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers. You will build relationships with customers and ensure the successful deployment of Zoom products and services. De Manager, Customer Experience, ...
-
Client Success Manager
1 week ago
Addison Group Denver, United StatesTitle: Client Success Manager · Location: Downtown Denver, CO · Pay: $23-$28 / hour · Qualifications: 3+ years of account management experience · Tenured experience providing customer service · Strong oral & written communication skills · Why choose Addison Administrative & HR? ...
-
Partner Success Manager
2 weeks ago
FIS Global Denver, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 15 - 25%Job Description · Are you ready to unleash your full potential? We're looking for people who are passionate ab ...
-
Customer Success Manager
6 days ago
Flowhub Denver, United StatesAt Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...
-
Customer Success Manager
6 days ago
AffinityLive Denver, United StatesAccelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report ...
-
Customer Success Manager
1 week ago
Workday Denver, United StatesThe Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate cu Manager, Customer Experience, ...
-
Customer Success Manager
1 week ago
Jobs for Humanity Denver, United StatesCompany Description · Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Contentful · Job Description · About the opportunity · Spanish-speaking role · ...
-
Customer Success Manager
2 days ago
Paytronix Denver, United StatesPaytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...
-
Customer Success Manager
6 days ago
Money Fit by DRS Denver, United StatesABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owner ...
-
Customer Success Manager
2 days ago
Flowhub Denver, United StatesAt Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...
-
Customer Success Manager
5 days ago
Qualia Denver, United StatesSolutions · Products · Resources Pricing · Company · Login · At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users ...
-
Client Success Manager
2 days ago
Butterfly Network Denver, United StatesJob Description · Job DescriptionCompany DescriptionFounded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company with a mission is to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelli ...
-
Customer Success Manager
11 hours ago
IQGeo Denver, United StatesJob Description · Job DescriptionSalary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work direc ...
-
Customer Success Manager
6 days ago
Zoom Corporation Denver, United StatesWhat You Can Expect · We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers. · You will build relationships with customers and ensure the successful deployment of Zoom products and services. Delivering and maintaining ...
-
Customer Success Manager
6 days ago
Paytronix Denver, United StatesPaytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...
Customer Success Manager - Denver, United States - Contentful Inc
Description
About the opportunitySpanish-speaking role
As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.
What to expect?
Colorado Salary Range: $120,000 - $131,000
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful's variable compensation plans.]
#LI-Hybrid #LI-SD2
Who are we?
Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
Everyone is welcome here
"Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security- with any information you may have.
By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Customer Success Manager professionals in Denver
-
Dominique Trent
Social Media & Marketing Coordinator
-
Julie Johnson
Software Quality Assurance
-
Chris Turner
Marketing, Business & Partnerships Professional
-
Madison Rooney
College Student
-
Omar Rabhi
Solution Architect
-
Bradlee Saavedra
Marketing Coordinator