Jobs
>
Denver

    Customer Success Manager - Denver, United States - IQGeo

    IQGeo
    IQGeo Denver, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionSalary: $115,000

    Job Summary

    We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work directly with our customers across the full network lifecycle from construction to sales to operations helping them understand IQGEO solution best practices, optimize, and automate their business processes using the IQGeo products.

    About Us

    Telecommunications and utility operators are "Building better networks" with IQGeo's award-winning software solutions. The ability to powerfully model any network requirement, integrate every system and data source, and support field and office teams with continual innovation is helping operators create the networks of the future. Our solutions ensure greater cross-team collaboration and process efficiency throughout the network lifecycle, from planning and design to construction, operations, and sales.

    Whether it's highly competitive fiber and 5G broadband rollouts or complex utility grid modernization projects, IQGeo's enterprise solutions leads the industry. We partner with large multinationals and smaller regional operators to deliver the digital innovation they need to increase network resilience, operational safety, and business ROI.

    Duties/Responsibilities

    • Work with customers to understand and document current business processes across the fiber life cycle including construction, sales, and network operations.
    • Strategize with customers to determine how IQGeo tools can optimize and automate existing business processes including determining implementation ROI.
    • Participate in on site visits with customers in the office and field.
    • Be the voice of the customer championing new product ideas to the IQGeo Product Management team.
    • Conduct mentoring for customer teams on existing product functionality and introduce new product releases and modules.
    • Work in partnership with all areas of the IQGeo team including sales, delivery, product management, support, and engineering to deliver the best possible outcome for our customers.

    Required Skills/Abilities

    • Over 5 years of experience designing middle and last mile fiber networks.
    • Experience with PON architecture options
    • Experience with cellular converged networks a plus
    • Knowledge of Point to Point, Ring and path diverse routing
    • Direct experience of FTTH construction business processes
    • Experience using CAD or GIS fiber design tools
    • Comfortable addressing business and technical stake holders
    • A passion for business process optimization and problem solving

    Education

    • Bachelor's degree or Telecom equivalent experience

    What's In it For You

    • Medical, Dental, Vision, Life insurance: monthly premiums are paid 100% for employee, spouse, and family No contribution to benefit plan
    • STD/LTD insurance fully paid.
    • Generous PTO with 8 paid holidays plus 2 "floating" holidays.
    • Paid charity/volunteering day each year.
    • Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service.
    • 401k Safe Harbor contribution, fully vested day one.
    • Mentor program.
    • Home office support for remote workers.

    Flexible Working

    We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising

    Work Permits & Visas

    You must already have the right to work permanently in United States.

    IQGeo is not able to sponsor work permits.

    About IQGeo

    IQGeoTM is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, and Japan. We are supported by a global network of highly skilled partners. Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses. Led by a team of geospatial technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium.

    Today, IQGeo is the leader in introducing modern web and mobile geospatial applications into the communications and utility industries.

  • Workday, Inc.

    Customer Success Manager

    1 week ago

    Workday, Inc. Denver, United States Full time

    About the Role · The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcom ...

  • RingCentral

    Customer Success Manager

    6 days ago

    RingCentral Denver, United States Full time

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and col ...

  • InsideHigherEd

    Student Success Manager

    3 weeks ago

    InsideHigherEd Denver, United States

    The University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...

  • Paytronix

    Customer Success Manager

    5 days ago

    Paytronix Denver, United States

    The Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...

  • Bynder

    Customer Success Manager

    2 days ago

    Bynder Denver, United States

    Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be respo ...

  • Gravitee

    Customer Success Manager

    6 days ago

    Gravitee Denver, United States

    Job Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · Salary: $80,000-$120,000 · Salary base + 15% Variable. Both to be discussed further in interview and determined BOE. · ABOUT GRAVITEE · In 2015, four developers met while working on API stra ...

  • EcoCart

    Customer Success Manager

    2 days ago

    EcoCart Denver, United States

    About Us · EcoCart is a leading climate technology application for online retailers. We partner with brands to meet their sustainability goals by identifying opportunities to reduce their carbon footprint throughout their supply chain and business operations. Where greenhouse gas ...

  • Dynatrace

    Customer Success Manager

    21 hours ago

    Dynatrace Denver, United States

    Company Description · Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applic ...

  • Tekion Corp

    Partner Success Manager

    1 day ago

    Tekion Corp Denver, United States

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...

  • Workiva

    Product Success Manager

    5 days ago

    Workiva Denver, United States

    The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...

  • Next Frontier Capital

    Customer Success Manager

    5 days ago

    Next Frontier Capital Denver, United States

    In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · ...

  • Next Frontier Capital

    Customer Success Manager

    1 week ago

    Next Frontier Capital Denver, United States

    In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · Ful ...

  • Planful

    Customer Success Manager

    6 days ago

    Planful Denver, United States

    About Us Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to ...

  • Ping Identity

    Customer Success Manager

    2 weeks ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Tekion Corp

    Partner Success Manager

    2 days ago

    Tekion Corp Denver, United States

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...

  • IQGeo

    Customer Success Manager

    3 weeks ago

    IQGeo Denver, United States

    Job Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...

  • VALID8 Financial

    Customer Success Manager

    4 weeks ago

    VALID8 Financial Denver, United States

    Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...

  • Workiva

    Product Success Manager

    6 days ago

    Workiva Denver, United States

    The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...

  • Gravitee

    Customer Success Manager

    6 days ago

    Gravitee Denver, United States

    Job Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutio ...

  • RingCentral

    Customer Success Manager

    3 weeks ago

    RingCentral Denver, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...