- Maintain and grow monthly recurring revenue for RingCentral's most valued customers
- Project Management - quarterbacking internal and external initiatives
- Develop strong customer relationships and serve in the role of RingCentral trusted partner
- Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers
- Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth
- 3+ yrs. direct and verifiable enterprise-level customer success experience
- Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
- Driven by personal, team and company achievement with a commitment to excellence
- Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Experience and comfort interacting with and influencing C-level executives
- Strong communication skills – written and verbal – with understanding of situational best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
- Experience with VoIP technology and terminology including SIP, RTP, QoS, COS, and codecs preferred
- Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
- BS or equivalent education or equivalent military and or/ work experience
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program
-
Customer Success Manager
1 week ago
Workday, Inc. Denver, United States Full timeAbout the Role · The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcom ...
-
Student Success Manager
3 weeks ago
InsideHigherEd Denver, United StatesThe University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...
-
Customer Success Manager
5 days ago
Paytronix Denver, United StatesThe Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...
-
Customer Success Manager
2 days ago
Bynder Denver, United StatesBynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be respo ...
-
Customer Success Manager
6 days ago
Gravitee Denver, United StatesJob Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · Salary: $80,000-$120,000 · Salary base + 15% Variable. Both to be discussed further in interview and determined BOE. · ABOUT GRAVITEE · In 2015, four developers met while working on API stra ...
-
Customer Success Manager
21 hours ago
Dynatrace Denver, United StatesCompany Description · Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applic ...
-
Partner Success Manager
1 day ago
Tekion Corp Denver, United StatesAt Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...
-
Customer Success Manager
5 days ago
Next Frontier Capital Denver, United StatesIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · ...
-
Partner Success Manager
2 days ago
Tekion Corp Denver, United StatesAt Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...
-
Customer Success Manager
2 days ago
EcoCart Denver, United StatesAbout Us · EcoCart is a leading climate technology application for online retailers. We partner with brands to meet their sustainability goals by identifying opportunities to reduce their carbon footprint throughout their supply chain and business operations. Where greenhouse gas ...
-
Customer Success Manager
4 weeks ago
VALID8 Financial Denver, United StatesOur · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...
-
Customer Success Manager
3 weeks ago
IQGeo Denver, United StatesJob Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...
-
Customer Success Manager
2 weeks ago
Ping Identity Denver, United StatesAbout Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...
-
Customer Success Manager
2 weeks ago
Dialpad Denver, United StatesAbout Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seam ...
-
Customer Success Manager
3 days ago
CSG International Denver, United StatesHi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. · As a Customer Success Manager, you will be responsible for overseeing a portfolio of enterprise customers, ensuring their satisfaction, success, r ...
-
Product Success Manager
5 days ago
Workiva Denver, United StatesThe Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...
-
Customer Success Manager
2 days ago
Talon GmbH Denver, United StatesABOUT THE TEAM: · As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, P ...
-
Customer Success Manager
3 weeks ago
RingCentral Denver, United StatesSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...
-
Customer Success Manager
6 days ago
Planful Denver, United StatesAbout Us Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to ...
-
Customer Success Manager
2 days ago
Airbus Denver, United StatesCustomer Success Manager (Super iPaaS) page is loaded · Customer Success Manager (Super iPaaS) · Apply · locations · Reston · Home Office USA · time type · Full time · posted on · Posted Yesterday · job requisition id · R4801 · Software AG simplifies the connected wor ...
Customer Success Manager - Denver, United States - RingCentral
Description
Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for:
The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs.
To succeed in this role you must have experience in:
Desired Qualifications:
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
RingCentral's Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.