- Manage ongoing customer needs effectively to promote high customer retention and loyalty
- Engage with multiple customer stakeholders to identify, define, track and measure the overall impact of Ping solutions to the organization. This includes partnering with the Sales teams to deliver Executive Business Reviews to the customer.
- Advocate customer needs/issues cross-departmentally
- Develop, prepare, and nurture customers for advocacy.
- Develop and deliver "success plans" to key customers identifying stakeholders, milestones, metrics, and risks.
- Demonstrate advanced insights and understanding of customers' business/industry.
- Occasionally travel to customer sites or events (only when safe to do so).
- At least 3 years of customer facing experience in a Customer Success, Sales, Account Management or Project Management role in software or a similar industry
- Navigate easily in traditional complex Enterprise environments
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Experience delivering and driving software adoption best practices
- Proven ability to collaborate and build strong relationships with executives internally and externally
- High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solutions
- Open PTO
- Parental Leave
- Free Healthcare Option
- 401(k) Match
- Generous Holiday Schedule
- Commuter Offset (Denver only)
- Education Reimbursement
- At least 3 years of customer facing experience in a Customer Success, Sales, Account Management or Project Management role in software or a similar industry
- Navigate easily in traditional complex Enterprise environments
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Experience delivering and driving software adoption best practices
- Proven ability to collaborate and build strong relationships with executives internally and externally
- High technical aptitude to learn basics of customer use cases and architectural requirements for Ping solutions
- Open PTO
- Parental Leave
- Free Healthcare Option
- 401(k) Match
- Generous Holiday Schedule
- Commuter Offset (Denver only)
- Education Reimbursement
-
Customer Success Manager
1 week ago
Workday, Inc. Denver, United States Full timeAbout the Role · The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcom ...
-
Customer Success Manager
6 days ago
RingCentral Denver, United States Full timeSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and col ...
-
Student Success Manager
3 weeks ago
InsideHigherEd Denver, United StatesThe University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...
-
Customer Success Manager
5 days ago
Paytronix Denver, United StatesThe Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...
-
Customer Success Manager
2 days ago
Bynder Denver, United StatesBynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be respo ...
-
Customer Success Manager
6 days ago
Gravitee Denver, United StatesJob Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · Salary: $80,000-$120,000 · Salary base + 15% Variable. Both to be discussed further in interview and determined BOE. · ABOUT GRAVITEE · In 2015, four developers met while working on API stra ...
-
Customer Success Manager
2 days ago
EcoCart Denver, United StatesAbout Us · EcoCart is a leading climate technology application for online retailers. We partner with brands to meet their sustainability goals by identifying opportunities to reduce their carbon footprint throughout their supply chain and business operations. Where greenhouse gas ...
-
Customer Success Manager
21 hours ago
Dynatrace Denver, United StatesCompany Description · Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applic ...
-
Partner Success Manager
1 day ago
Tekion Corp Denver, United StatesAt Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...
-
Product Success Manager
5 days ago
Workiva Denver, United StatesThe Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...
-
Customer Success Manager
5 days ago
Next Frontier Capital Denver, United StatesIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · ...
-
Customer Success Manager
1 week ago
Next Frontier Capital Denver, United StatesIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · Ful ...
-
Customer Success Manager
6 days ago
Planful Denver, United StatesAbout Us Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to ...
-
Partner Success Manager
2 days ago
Tekion Corp Denver, United StatesAt Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...
-
Customer Success Manager
3 weeks ago
IQGeo Denver, United StatesJob Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...
-
Customer Success Manager
4 weeks ago
VALID8 Financial Denver, United StatesOur · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...
-
Product Success Manager
6 days ago
Workiva Denver, United StatesThe Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...
-
Customer Success Manager
6 days ago
Gravitee Denver, United StatesJob Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutio ...
-
Customer Success Manager
3 weeks ago
RingCentral Denver, United StatesSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...
-
Customer Success Manager
6 days ago
Contentful Inc Denver, United StatesAbout the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both the ...
Customer Success Manager - Denver, United States - Ping Identity
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About Ping Identity:
At Ping Identity, we're changing the way people think about enterprise security technology.
With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want.
Without friction. Without fear.We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
We're headquartered in Denver, Colorado, and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It is one of your greatest competitive advantages.
As a Customer Success Manager, you will work with clients to ensure that they are successful with Ping solutions.
You will report to the Manager, of Customer Success Management for your region and be part of our Customer Care organization.
You will work with our Professional Services and Technical Support Teams to ensure a client's journey from purchase to production is smooth and well managed.
You will also monitor a client's ongoing health and establish a cadence for client interactions that ensure each customer is optimized on their existing deployed solutions.
You Will:
You Have:
Our Benefits:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
In accordance with Colorado's Equal Pay for Equal Work Act (SB the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.You Have:
Our Benefits:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
In accordance with Colorado's Equal Pay for Equal Work Act (SB the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.