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    Product Success Manager - Denver, United States - Workiva

    Workiva
    Workiva Denver, United States

    5 days ago

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    Description


    The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success.

    Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success.

    Collaborating with the customer success team, the Product Success Manager monitors system health, delivers customer programs, and facilitates communication between customers and product teams.

    As a techno-functional expert, you will engage with various stakeholders to advocate for customers' needs. Ideal candidates possess domain expertise, enterprise project management experience, technical proficiency, and strong customer management skills.


    What You'll Do:
    Achieve customer success outcomes including higher customer product adoption, customer satisfaction, and overall customer health scores

    Work closely with CSMs to jointly define customer expected outcomes and ensure that they have realized value from the solution

    Accurately document new and existing feature/functionality as a reference for customers and the CS Team


    Proactively manage each customer's Wdesk environment through their intimate knowledge of the product roadmap and understanding of stakeholders' testing, reporting, and analytical needs.

    Responsible for the technical health and wellbeing of their customers

    Owns the communication channel from product to customer success

    Assists in strategy and execution of feature releases

    Train the Customer Success team on the benefits of new product releases

    Influence product development strategy by advocating on behalf of customers

    Support customers post-onboarding and work cross-functionally with our sales, support, services and partner teams for successful deployment


    What You'll Need:
    Minimum Qualifications

    Fluency in Spanish and English is required

    4+ years of experience in customer-facing roles such as Customer Success, Product Manager, Solution Architect, and/or IT, Management, or Finance Consulta

    Bachelor's Degree

    An advanced degree will be considered in lieu of experience

    Preferred Qualifications

    Experience supporting a SaaS product preferred

    Experience with Database systems preferred

    Knowledge of connected data ecosystems and connected reporting workflows

    Passionate about customer success and tenacious at driving long-term customer value

    Highly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realization

    Excellent verbal and written communication skills, including the ability to chair sessions and host webinars

    Remote - Ready Excellence

    Must be able to travel up to 10% annually

    Reliable internet access for any period of time working remotely, not in a Workiva office

    How You'll Be Rewarded Salary range in the US: $69, $117,000.00 A discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits package

    The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location.

    The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

    Where You'll Work

    Our values drive how we work and who we hire.

    You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.


    We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday.

    We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue... For full info follow application link.

    Workiva is an Equal Employment Opportunity and Affirmative Action Employer.
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