About Kara Patterson:
Cheese enthusiast with a passion for sharing food with others. With over a decade of experience working in the food service industry in customer service centric positions, Kara has shown herself to be an invaluable employee, dedicated to providing excellent service while building a strong rapport with customers, co-workers & managers alike.
Experience
Shift Lead & Ice Cream Maker - Sweet Cow Ice Cream
January 2022 - November 2022
- Provided top-notch customer service in stressful & high-volume environment, setting a higher customer service standard for all staff
- Accurately & efficiently completed scheduled ice cream production & fulfilled daily special orders
- Oversaw opening & closing shifts as a keyholder, taking on a diverse variety of responsibilities including: food prep, inventory, ordering, organizational & cleaning projects, receiving deliveries, planning production schedules, retail management & resolving customer complaints
- Became an integral part of a team of 40+ employees by helping to foster a positive, friendly & supportive environment
Team Trainer & Cheesemonger - Whole Foods Market
November 2020 - November 2021
- Successfully completed daily production and prep lists
- Executed special orders & catering orders for store including all cheese, charcuterie, meat, crudite’ & fruit platters
- Created visually pleasing displays in the department featuring recommended pairings to encourage sales
- Provided customers with education about different cheeses, pairing suggestions & tips on serving or cooking with cheese
Customer Service Administrator - Natural Wine Company
April 2019 - April 2020
- Demonstrated effective daily communication while working closely with team of 10+ sales representatives to process orders while meeting strict ordering deadlines
- Managed warehouse inventory & allocations
- Implemented new ordering and inventory software for company and oversaw the training of all staff on utilizing new systems
Lead Cheesemonger - Marczyk Fine Foods
November 2017 - November 2018
- Fulfilled all catering orders for both Denver locations with creative & visually pleasing boards of all different varieties
- Achieved daily cheese production required for both storefronts including the cutting & wrapping of cheeses, processing of parm & making fresh mozzarella
- Designed always changing cheese displays throughout both storefronts to feature special seasonal pairings
Education
CERTIFICATIONS
Certified Food Handler (City & County of Denver):: November 2020
Off-Premise TIPS Certification (Colorado): March 2021
EDUCATION
Johnson & Wales University (Baking & Pastry Arts): SEP 2010-DEC 2011
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