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    Partner Success Manager - Denver, United States - Tekion Corp

    Tekion Corp
    Tekion Corp Denver, United States

    1 week ago

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    Description


    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience.

    We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices).

    We're harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it
    *Seeking candidates based in Denver metro region
    *Must have automotive software, DMS or Dealership experience to be considered
    Job Description

    The first and most important role of a Partner Success Manager (PSM) has is to develop a positive, trusting relationship with our dealer partners.

    To achieve that, Partner Success Managers (PSM) handle a variety of tasks both internally and on the customer-facing side of operations.

    They are responsible for ensuring the dealer partner adopts the solution and demonstrate the value of the products and how they positively impact the dealer's revenue.

    Ultimately, Partner Success Managers (PSM) should be proactive in identifying how they can best utilize the solutions to meet the dealer partner's needs.

    Partner Success Managers (PSM) are constantly juggling many tasks for multiple customers.
    Responsibilities
    Developing and managing all assigned dealer partner portfolios
    Handle dealer partner inquiries and communication
    Analyze dealer partner data to improve customer experience
    Evaluate and improve tutorials and other communication infrastructure
    Mediate between dealer partners and the organization
    Handle and resolve dealer partner requests and concerns
    Suggest new solutions or products to improve dealer partners' operations
    Anticipate customer needs based on projects in the pipeline
    Prove their value, internally and externally, to promote business growth and profitability for all

    Successfully handling any and all of those responsibilities starts with open communication and transparency and is vital in the Partner Success Manager (PSM) role.

    Partner Success Managers (PSM) hold weekly and biweekly status meetings to get updates, project timelines, necessary solutions, and anything else the customer needs.

    Partner Success Managers (PSM) are able to earn the client's trust and prove their value — to both their company and the dealer partner.

    Qualifications
    Superb communication and interpersonal skills
    Adaptable and able to quickly grasp and apply new info
    Be a strategic thinker, persuasive communicator and able to embrace frequent change
    Experience working in a customer service role
    Knowledge of customer success processes
    Highly organized, detailed and a self-starter
    Ability to travel (20%-30%) into territory and visit dealer partners on-site
    Perks and Benefits
    Competitive compensation and generous stock options
    100% employer-paid top-of-the-line medical, dental and vision coverage
    Great benefits including unlimited PTO, parental leave and free snacks and beverages
    The opportunity to work with some of the brightest minds from the Silicon Valley's most dominant and successful companies
    Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
    Work on the latest and coolest technologies – everything is home-grown and built ground-up
    Dynamic work environment with a strong sense of community and collaboration
    Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
    Exciting opportunities for career growth and development
    The salary range for this position is $79,560-$134,550. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position is also eligible for a bonus whereby total compensation may exceed base salary depending on individual performance.

    The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

    Your recruiter can share more about the specific salary range during the hiring process. In addition to the compensation listed, this position is eligible for equity compensation.
    Current

    Tekion

    Employees

    – Please apply via Greenhouse Internal Job

    B

    oard
    Tekion is proud to be an Equal Employment Opportunity employer.

    We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    For California residents you can review Tekion's California Privacy Policy here .

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