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    Customer Success Manager - Denver, United States - Bynder

    Bynder
    Bynder Denver, United States

    1 week ago

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    Description


    Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform.

    As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms.

    You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Webdam's diverse set of clients.


    The ideal candidate:
    Is highly self-motivated and passionate about learning in a fast-paced scale-up environment

    Possesses excellent communication skills and has a strong propensity for organization and relationship building

    Enjoys working cross-functionally and collaborating in a team environment

    Loves telling a good story using data

    Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously


    What you will do:
    Work with customers to ensure adoption, retention, expansion, advocacy and overall success

    Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Webdam effectively and that their Bynder platform is optimized for maximum value

    Strive to increase product adoption, retention and overall customer satisfaction

    Continuously probe to uncover account needs, growth and upsell potential

    Develop and execute on account / success plans

    Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction

    Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them

    Act as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction

    Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

    What you bring:

    5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

    Demonstrated history of increasing client satisfaction, adoption, retention and advocacy

    Ability to develop strong client relationships, manage expectations, and critically problem-solve

    Ability to present, communicate, and work effectively with other internal teams

    Outstanding probing and listening skills

    Strong analytical skills and use of data to help drive adoption, find opportunities and risks

    Excellent organizational, prioritization, and time management skills

    Experience with other DAM technologies a plus

    Experience with Salesforce and Gain sight a plus

    Why you'll love Bynder

    At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.


    Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don't believe Byndies must be in the office to crush their goals.

    A hybrid approach creates the best balance.

    If Byndies feel they are more productive in their home office, they can choose to work in that environment in the office or work in a combination of the two.


    Benefits and Perks:
    Competitive compensation

    401(k) - dollar for dollar match up to 6%

    100% Company-paid medical, dental, vision, and life coverage for you and your family

    Unlimited vacation policy

    Room to advance in a high-growth tech company

    Commuter benefits

    Referral bonus plans

    Office in Fort Point, near the burgeoning Seaport District

    A light-hearted and fun work environment


    Our Commitment:


    Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.

    At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.

    At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected.

    Our commitment is for all Byndies to have the freedom to be their true authentic selves.


    Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

    All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

    #J-18808-Ljbffr
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