Julie Johnson

As a Quality Assurance manager with over 23 years of experience in the technology Industry, I prioritize integrity, quality, and service in my work and focus on solutions, not problems. Overcoming obstacles with optimism is vital to achieving our goals. I possess a keen strategic mind, excellent planning skills, and an ability to adapt to new ideas and situations, all of which have contributed to my consistent success in Software Quality Assurance. Communication is a strong suit for me, allowing me to work effectively independently and as a team member. I have extensive knowledge of Agile Methodologies and have managed global and local teams. As a champion of QA Best Practices, I promote QA standards for all supported business departments across various organizations. I am committed to maintaining the highest standards of excellence in all my projects.

Extensive Expertise in defining strategic direction and developing high-performance teams both manual and automation engineers in delivering applications across various product types such as web, desktop, and data feeds. Personally involved in the validation of existing and new changes developed, identifying defects, or missed requirements in the developed code. (Functional, Backend, Regression, Integration, Mobile (IOS & Android), API, Cross Browser, UAT).

Experience

AUTOSTORE

AutoStore delivers space-saving and high-density robotic storage and picking solutions for small-goods handling.
Qubit Fulfillment Platform is a cloud-native solution that can easily integrate with other operational applications through its API-first architecture (such as third-party fulfillment applications and routing and delivery systems) and complement existing IT systems. 

Quality assurance manager | July 2021 – October 2023

• Successfully developed, mentored, and coached a globally located, highly successful QA team 
• Develop and manage the creation of QA deliverables such as Test plans, test strategy, Requirements Traceability Matrix (RTM), Training documentation, QA best practices, procedure templates, test cases used for validation, regression, UAT, and Partner application test guides.
• Perform validation against supported applications, API, and warehouse products to identify defects or missed requirements in the developed code.
• Utilize the following tools during a typical test cycle: DataGrip (Postgres), Postman, Jira (Atlassian), Confluence, Metabase, SEQ, Algolia, MS Teams, Slack, and MS Office Suite.

INSIGHT GLOBAL – SCHNEIDER ELECTRIC

Client company provides energy and automation digital solutions for utilities companies. Product Services develops custom solutions for external clients that integrate with the ArcFM platform. 

Lead Quality Assurance Engineer | October 2019 – July 2021

• Develop and oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes.
• Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination. 
• Managed and facilitated the validation of large high-profile project releases across multiple platforms (Desktop, Mobile and web) within ESRI GIS and ArcFM Solutions 
• Served as one of the primary contacts for Schneider Electric clients establishing a trusted and respectful relationship.
• Utilize the following tools during a normal test cycle: Qtest, Jira, SQL Server Management Studio (SSMS), Jenkins and MS Office Suite 

ISTONISH – NURSE FAMILY PARTNERSHIP 

Nurse-Family Partnership is a non-profit organization operating in the United States which arranges for home visits from registered nurses to low-income first-time mothers. The visits begin during pregnancy and continue for two years following birth. NFP intervention has been associated with improvements in maternal health, child health, and economic security.

Lead Quality Assurance Engineer | July 2019 – October 2019

• Develop and oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes.
• Successfully mentor and coach junior QA Staff developing resource competencies.
• Established QA Best Practices by developing standard test processes, procedures, training documentation and templates.
• Led and participated in the successful validation of large high-profile Data Migration, Power BI and Data Collection platform project releases.
• Utilize the following tools during a normal test cycle: Azure Devops, Jira, SQL Server Management Studio (SSMS), and MS Office Suite 

IHS MARKIT

A financial services company providing capital-intensive industries and markets data spanning numerous industries, including leading positions in finance, energy, and transportation. 

Lead Quality Assurance Engineer | August 2018 – July 2019

• Develop and oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices and developing new tools and processes.
• Successfully mentor and coach junior QA Staff developing resource competencies.
• Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination. 
• Support Schwab Platform Services with an average of 2-4 software releases a month.
• Manage and facilitate the validation and support for embedded client hosted web application.
• Utilize the following tools during a typical test cycle: Testcafe, GIT, BitBucket, Jira, SQL Server Management Studio (SSMS), Confluence and MS Office Suite 

S&P GLOBAL

A financial services company providing ratings, benchmarks, analytics and data in the global capital and commodity markets.

Quality assurance manager | September 2005 – July 2018

• Successfully developed, mentored, and coached a high performing globally distributed Manual and Automated Quality Assurance team.
• Led the Quality Assurance manual and Automation team to be successful in coordination of test efforts to achieve 80% automation coverage.
• Successfully create a repeatable QA best practice and standards program in my supported department.
• Rolled out created QA best practice and standards program to the entire QA Department at the request of my Director and VP of Quality Assurance.
• Develop and manage the creation of QA deliverables such as Test plans, test strategy, Requirements Traceability Matrix (RTM), Training documentation, QA best practices, procedure templates, test cases used for validation, regression, UAT, and Partner application test guides.
• Perform validation against supported Internal and external web applications, API, XML, and data feed products to identify defects or missed requirements in the developed code & functions.
• Established a close collaborative relationship with development engineers that supported mutual efficiencies allowing for fast and bug free release deliveries. Consistently delivered production releases with zero Sev 1 & Sev 2 defects.
• Facilitate the change management process for all production releases for supported business departments. Atos SDM (Service Delivery Manager)
• Implemented read only production release checkout process to ensure all releases were some tested prior to client access in the production environment. 
• Utilize the following tools during a typical test cycle: TOAD ®, SoapUI, Cucumber, VersionOne, HP ALM / Mercury Quality Center, Visual Studio Team Services (VSTS), SecureFX®, SecureCRT ®, SQL Server Management Studio (SSMS), Oracle (11g), XMLSpy ®, UNIX, BrowserStack and MS Office Suite.

TEKSYSTEMS – VISA INC.

A company that facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, gift cards, and debit cards. 

Certification Analyst | August 2004 – August 2005

• Worked closely with Institutions (Clients) to Perform Certification Testing of specific Financial Institution system requirements for application release and mandates. 
• Utilize the following during a normal test cycle: Tandem, MVS, Lotus Notes, VTS3000 (Internal Automated Test tool), VRU, MS Project and XP Methodology

QWEST COMMUNICATIONS / CENTURYLINK

An American telecommunications company that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states

Quality Assurance Engineer | February 2000 - August 2004

• Perform Functional, Performance/Load and Regression test. 
• Develop and executed test plans to outline test approach based on requirements and business needs to ensure development addressed the client need. 
• Verified results of applied code in the application GUI and in the backend 8i and 9i Oracle Data Base. 
• Worked closely with Development to correct any errors in code.
• Utilize the following tools during a normal test cycle: MQSeries (IBM), TOAD ®, SQL, HP WinRunner, TestDirector, Acrobat® Tracker, Oracle, XP Methodology and Rumba.