Customer Success Manager - Denver, United States - Accelo

Accelo Denver, United States

3 weeks ago

Full time

Description

Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report directly to the Success Team Lead and work cross-functionally on a daily basis with product management, engineering, sales, technical support, implementation and marketing.

Responsibilities

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors in addition to product end-users
Immerse yourself in the Accelo product to understand common best practice and consulting solutions for your assigned customers
Coordinate the involvement of company personnel, including support, engineering, and management resources, in order to meet account performance objectives and customers' expectations
Be the primary contact and point of escalation for your client champion(s) from Day 1 of Implementation through the life of the account
Work alongside the implementation and professional services teams to drive session engagement, upsell and product rollout
Identify opportunities and sell professional services to your existing customer base
Proactively connect your clients to UserVoice to help fuel our product operations decision making
Work alongside client enablement and product ops to gather detailed NPS feedback
Produce consistent client outreach workflows and follow ups to drive client engagement, renewals and growth
Work with marketing to identify Case Study opportunities
Use all the tools at your disposal to mitigate client churn
Participate in our monthly Webinar series alongside Product Experts as needed

Within Your First Month You'll...

Understand the Accelo customer success landscape, including our account management processes, billing and reporting
Develop an understanding of our customer journey, from initial sale engagement through implementation go live and renewal
Build relationships with your peers in Technical Support and Implementation, as well as the leaders who support you and your team (Operations, People and Finance)
Gain a high-level understanding of the Accelo product through direct training and self-paced onboarding materials

Within Your First Quarter You'll...

Take on the management of high MRR clients
Be proficient in the Accelo system and begin to handle inbound customer questions and issues.
Begin selling professional services to your customers, achieving quarterly sales goals.
Document and improve existing processes.
Contribute in the development and execution of churn mitigation strategies

Qualifications

2-4 years of experience in a client-facing role, ideally in a technology company, marketing agency, business consulting or operations role.
Excellent phone presence, patience and a friendly demeanor
Excellent written and verbal communication skills
Strong desire to help and bring smiles to customers' faces
A knack for working well with a wide range of people, both internally and externally.
Ability to convey complex concepts to people with varying levels of comfort and experience with technology
The ability to manage complicated accounts by successfully interfacing with everybody from the technical contacts to the C-level executives
A true passion for helping others learn and adopt a robust professional services automation platform

The ideal candidate is someone with a passion for solving complex problems, strong communication skills, an endless drive to help and a vigorous enthusiasm to learn and grow. You should be comfortable acting as an escalation point with customers, development teams, and be able to manage individual and team projects through to completion. Relationship building, strong prioritization skills, and honest communication define you.

Nice To Haves

Loads of initiative and ability to work autonomously
Team player with a positive attitude, high intuition and a sense of humor
Able to work under pressure in a fast-paced startup environment
Be highly analytical and have a track record for improving the processes and organizations around you.
Strong time management skills, attention to detail and follow-up
Passion and commitment to customer success
Strong technical aptitude
Ability to sell both an application and deployment of a platform
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

Salary ranges from $60,000 to $75,000 based on experience, with eligibility for a quarterly performance bonus structure following the onboarding/probation period.

Accelo is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.

Customer Success Manager

2 weeks ago

Zoom Video Communications Denver, United States

What you can expect. We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers. You will build relationships with customers and ensure the successful deployment of Zoom products and services. De Manager, Customer Experience, ...
Customer Success Manager

1 week ago

AffinityLive Denver, United States

Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report ...
Customer Success Manager

2 weeks ago

Workday Denver, United States

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate cu Manager, Customer Experience, ...
Customer Success Manager

2 weeks ago

Etrainu Denver, United States

We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our cl ...
Customer Success Manager

3 days ago

MacStadium Denver, United States

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely o ...
Customer Success Manager

1 week ago

Paytronix Denver, United States

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...
Client Success Manager

2 weeks ago

Addison Group Denver, United States

Title: Client Success Manager · Location: Downtown Denver, CO · Pay: $23-$28 / hour · Qualifications: 3+ years of account management experience · Tenured experience providing customer service · Strong oral & written communication skills · Why choose Addison Administrative & HR? ...
Customer Success Manager

1 week ago

AbsenceSoft Denver, United States

Our Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for d ...
Customer Success Manager

1 week ago

Zoom Corporation Denver, United States

What You Can Expect · We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers. · You will build relationships with customers and ensure the successful deployment of Zoom products and services. Delivering and maintaining ...
Customer Success Manager

1 week ago

Flowhub Denver, United States

At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...
Customer Success Manager

1 week ago

Mimecast Denver, United States

locations · United States of America - Colorado - Remote · posted on · Posted 2 Days Ago · job requisition id · R4618 · Customer Success Manager, Remote, Colorado · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that ...
Customer Success Manager

1 week ago

Flowhub Denver, United States

At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...
Customer Success Manager

1 week ago

Next Frontier Capital Denver, United States

In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · Ful ...
Customer Success Manager

2 weeks ago

Jobs for Humanity Denver, United States

Company Description · Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Contentful · Job Description · About the opportunity · Spanish-speaking role · ...
Customer Success Manager

1 week ago

Paytronix Denver, United States

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...
Customer Success Manager

1 week ago

Contentful Inc Denver, United States Full time

About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...
Customer Success Manager

1 week ago

Qualia Denver, United States

Solutions · Products · Resources Pricing · Company · Login · At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users ...
Customer Success Manager

2 days ago

VALID8 Financial Denver, United States

Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...
Customer Success Manager

1 week ago

FullBloom Denver, United States Full time

Description · Position at Catapult Learning JOB TITLE:Customer Success Manager, Professional Development ServicesFLSA STATUS:Exempt · REPORTS TO:General Manager, Professional Development ServicesJOB CODE:N/A · The Opportunity · FullBloom is seeking a Customer Success Manager of ...
Client Success Manager

2 days ago

Butterfly Network Denver, United States

Job Description · Job DescriptionCompany DescriptionFounded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company with a mission is to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelli ...

Customer Success Manager - Denver, United States - Accelo

Description

Description