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    Customer Success Manager - Denver, United States - FullBloom

    FullBloom
    FullBloom Denver, United States

    Found in: Talent US C2 - 2 days ago

    Default job background
    Full time
    Description

    Description

    Position at Catapult Learning

    JOB TITLE:Customer Success Manager, Professional Development ServicesFLSA STATUS:Exempt

    REPORTS TO:General Manager, Professional Development ServicesJOB CODE:N/A

    The Opportunity

    FullBloom is seeking a Customer Success Manager of Professional Development (PD) Services. We are looking for someone with account management experience in the edtech industry to support the customer experience as it relates to our newest PD technology platform. The Customer Success Manager will work collaboratively across teams to ensure our customer onboarding kit and support resources make the customer experience a seamless one and one that promotes renewal. Building trusted relationships and driving renewals will be an integral part of this role. We are looking for someone who is ready to join a fast-paced, fast-growing organization.

    The Responsibilities

    Product Expertise and Collaboration

  • Become an expert inPD products, specifically PD technology products
  • Develop product onboarding resources that enhance the customer onboarding experience
  • Define and execute product engagement strategies with customers to deepen engagement and usage
  • Develop and maintain strong working relationships with product, marketing, sales, and services teams
  • Act as a strong customer advocate across all areas of the product

    • Account Management

  • Collaborate with district and school leaders to plan effective implementations
  • Onboard new customers, including demonstration and ongoing support
  • Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences, meet set utilization targets, and achieve desired outcomes with PD services

    • Performance Metrics

  • Drive key metrics related to product implementations, including customer health, customer utilization, renewal rates, expansion opportunities, engagement data, etc.

    • The Qualifications

  • Experience3+ years ofcustomer account management experience in the K-12 non-public and public education marketExperience working in a business selling into the K-12 public school market
  • EducationBachelors degree, MBA or other Masters degree preferred
  • Other skills and capabilitiesExceptional track record of customer account management and product support to grow a businessAbility to diagnose common customer needs and issues, and to translate those needs into actionable solutionsExceptional written and oral communication skills, including the ability to communicate to all organizational levels, to develop strong presentation materials, and to concisely summarize information for all audiences Excellent organizational and time management skillsHighly detailed and organizedStrong analytical and problem-solving skills

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