Jobs
>
Denver

    Customer Success Manager - Denver, United States - Mimecast

    Mimecast
    Mimecast Denver, United States

    3 weeks ago

    Default job background
    Description
    locations

    United States of America - Colorado - Remote
    posted on

    Posted 2 Days Ago
    job requisition id

    R4618
    Customer Success Manager, Remote, Colorado
    Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things

    even

    better for our customers.

    We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience.

    In this role, you will be a trusted advisor and advocate for your customer base.

    Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk.

    What You'll Do
    Building strong external partnerships with your customer base to help pro-actively mitigate the risk of churn
    Collaborating internally with a wide variety of departments
    Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization
    Managing proactive and reactive communications
    Participating in risk-mitigation activities alongside your Customer Development Manager
    What You'll Bring

    3-5 year's work experience in a relevant role with at least 1-2 years managing mid-market level accounts, preferably in a security focused SaaS organization.

    Strong customer, partner and market orientation in software and subscription services
    SAAS company experience in cybersecurity space is preferred
    Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams
    Great communication skills – verbal and written, ability to communicate clearly and effectively
    Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C
    Ability to travel up to 25%
    What We Bring

    Joining as a Customer Success Manager at Mimecast means leading the charge in ensuring customer success and spearheading targeted initiatives to elevate our shared victories.

    As you reinforce our position in delivering top-notch solutions and nurturing long-lasting customer relationships, you'll thrive in an environment of constant innovation, access comprehensive professional growth opportunities, and significantly influence the trajectory of a trailblazing company where your efforts directly shape meaningful change.

    The US base salary range for this position is $80,000 - $120,000 base + incentive plan + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, and other related benefits.
    Our salary ranges are determined by role, level and location. These factors and individual capabilities will also determine the individual pay offered.
    #LI-ND1
    DEI Statement
    Cybersecurity is a community effort.

    That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.

    We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

    We particularly welcome applicants from traditionally underrepresented groups.

    We consider everyone equally:

    your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

    If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing


    Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

    About Us

    We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted. This is The Mimecast Way. We are Mimecasters. And we are alive with purpose.

    #J-18808-Ljbffr
  • InsideHigherEd

    Student Success Manager

    1 week ago

    InsideHigherEd Denver, United States

    The University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc Denver, United States

    About the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both the ...

  • Addison Group

    Client Success Manager

    1 day ago

    Addison Group Denver, United States

    Job Description · Job DescriptionTitle: Client Success Manager · Location: Downtown Denver, CO · Pay: $23-$28 / hour · Qualifications: · 3+ years of account management experience · Tenured experience providing customer service · Strong oral & written communication skills · Why ch ...

  • Paytronix

    Customer Success Manager

    3 weeks ago

    Paytronix Denver, United States

    Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...

  • Flowhub

    Customer Success Manager

    1 week ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • Ping Identity

    Customer Success Manager

    1 week ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Qualia

    Customer Success Manager

    3 weeks ago

    Qualia Denver, United States

    Solutions · Products · Resources Pricing · Company · Login · At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users ...

  • Paytronix

    Customer Success Manager

    14 hours ago

    Paytronix Denver, United States

    The Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...

  • RingCentral

    Customer Success Manager

    1 week ago

    RingCentral Denver, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...

  • Dialpad

    Customer Success Manager

    1 week ago

    Dialpad Denver, United States

    Job Description · Job DescriptionAbout Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one ...

  • Ping Identity

    Customer Success Manager

    1 week ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Flowhub

    Customer Success Manager

    3 weeks ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • IQGeo

    Customer Success Manager

    2 weeks ago

    IQGeo Denver, United States

    Job Description · Job DescriptionSalary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work direc ...

  • VALID8 Financial

    Customer Success Manager

    2 weeks ago

    VALID8 Financial Denver, United States

    Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...

  • IQGeo

    Customer Success Manager

    1 week ago

    IQGeo Denver, United States

    Job Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...

  • Dialpad

    Customer Success Manager

    5 days ago

    Dialpad Denver, United States

    About Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seam ...

  • Zayo

    Sr. Customer Success Manager

    16 hours ago

    Zayo Denver, United States Full time

    Responsibilities · : Provide oversight guidance, and support to effectively manage a dedicated team · Provide escalation assistance and support as needed · Work with manager to develop and implement strategic solutions · Attend meetings as required or needed to represent the t ...

  • State of Colorado

    Student Success Project Manager

    1 week ago

    State of Colorado Denver, United States

    Department Information · The Colorado State University System Office of the Chief Academic Officer is seeking a Project Manager to support the CSUS's grant-funded Systemwide Collaborative for Advancing Learning and Equity with Data (SCALED) initiative. Building on a decade of pro ...

  • Ping Identity External Job Board

    Customer Success Outcome Manager

    1 week ago

    Ping Identity External Job Board Denver, United States

    Job Description · Job Description · About Ping Identity: · At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something t ...

  • AgentSync

    Customer Success Manager, Growth

    14 hours ago

    AgentSync Denver, United States

    AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk.This is a high visibility, high value-add opportunity with a ton of trust, respon ...