Jobs
>
Denver

    Customer Success Manager - Denver, United States - Qualia

    Qualia
    Qualia Denver, United States

    3 weeks ago

    Default job background
    Description
    Solutions

    Products

    Resources Pricing

    Company

    Login

    At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process.

    Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers, lenders, title and escrow agents, and real estate agentsonto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions.

    Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

    WHAT YOU'LL WORK ON


    As Qualia embarks on its next phase of growth, we are seeking an experienced Customer Success Manager who has worked on large, high value accounts.

    This person will help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product.

    The CSM is ultimately responsible for assigned customers' success and happiness with Resware and driving the retention and growth of these accounts.

    Your responsibilities include developing strong relationships with prospects and customers, connecting with key business executives and stakeholders, and being an advocate for the customer internally and with partners/vendors.

    You really care about your customers and are there to actively listen to their questions and be resourceful in working with our team to provide timely answers.

    You thrive on understanding their business and helping to identify ways that they can improve it through using our enterprise software and our services.

    You're comfortable conducting business reviews with executives and their teams and have a flair for communications breaking down challenges into digestible (and solvable) chunks.


    RESPONSIBILITIES
    Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator
    Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue)
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Predict, track and report on account metrics (e.g. customer satisfaction, quarterly/annual revenue)
    Assist in the negotiation of contracts and service agreements to achieve profitability targets
    Deftly and elegantly deal with periodic challenging client requests and issue escalations
    YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

    Experience as a CSM, Account Director, Account Manager, or Key Account Manager
    Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
    Good listener who can understand customer needs and communicate Resware's value proposition
    Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding goals
    Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level
    Excellent written and verbal communication skills
    Proven ability to juggle multiple accounts at a time, while maintaining attention to detail
    Experience working with complex Enterprise software for large complex accounts
    Experience and knowledge in the Real Estate Title Insurance industry and with the Resware product is required
    Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite)
    While this role is based in Superior, CO, we're open to exploring remote possibilities for qualified candidates.
    This role has a base annual salary of $90,000-$110,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

    WHY QUALIA


    Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problemsand we're growing quickly.

    To continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

    Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace.

    In addition to comprehensive health plans, a 401(k) program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy.

    Qualia offers a robust online onboarding program to train new hires, biweekly all-hands meetings, and a variety of internal virtual events to keep both remote and on-site employees connected.

    We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected.

    Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

    #J-18808-Ljbffr
  • MacStadium

    Customer Success Manager

    2 weeks ago

    MacStadium Denver, United States

    Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely o ...

  • Stryker

    Customer Success Manager

    1 week ago

    Stryker Denver, United States

    Why join Stryker? · We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting · Job Summary: The Customer Success Manager is the primary, customer facing role res ...

  • Paytronix

    Customer Success Manager

    3 weeks ago

    Paytronix Denver, United States

    Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...

  • Ping Identity

    Customer Success Manager

    1 week ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Ping Identity

    Customer Success Manager

    1 week ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Klaviyo

    Customer Success Manager

    6 days ago

    Klaviyo Denver, United States

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...

  • AffinityLive

    Customer Success Manager

    3 weeks ago

    AffinityLive Denver, United States

    Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report ...

  • Lightforce

    Customer Success Manager

    1 week ago

    Lightforce Denver, United States

    About LightForce · At LightForce Orthodontics we use advanced manufacturing technologies and proprietary CAD software to create the world's best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with th ...

  • Flowhub

    Customer Success Manager

    6 days ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc Denver, United States

    About the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both the ...

  • IQGeo

    Customer Success Manager

    1 week ago

    IQGeo Denver, United States

    Job Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...

  • AbsenceSoft

    Customer Success Manager

    3 weeks ago

    AbsenceSoft Denver, United States

    Our Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for d ...

  • Flowhub

    Customer Success Manager

    3 weeks ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • VALID8 Financial

    Customer Success Manager

    2 weeks ago

    VALID8 Financial Denver, United States

    Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...

  • Jobs for Humanity

    Customer Success Manager

    6 days ago

    Jobs for Humanity Denver, United States

    Company Description · Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Contentful · Job Description · About the opportunity · Spanish-speaking role · ...

  • Contentful Inc

    Customer Success Manager

    3 weeks ago

    Contentful Inc Denver, United States Full time

    About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...

  • RingCentral

    Customer Success Manager

    1 week ago

    RingCentral Denver, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...

  • Gravitee

    Customer Success Manager

    1 week ago

    Gravitee Denver, United States

    Job Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutio ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc Denver, United States

    About the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both th ...

  • Mimecast

    Customer Success Manager

    3 weeks ago

    Mimecast Denver, United States

    locations · United States of America - Colorado - Remote · posted on · Posted 2 Days Ago · job requisition id · R4618 · Customer Success Manager, Remote, Colorado · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that ...