Jobs
>
Denver

    Customer Success Manager - Denver, United States - Flowhub

    Flowhub
    Flowhub Denver, United States

    2 weeks ago

    Default job background
    Description
    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant.

    Today over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.

    Sales is the variable that most affects a companys success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
    The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers.

    You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.


    Responsibilities:
    Build and nurture customer relationships.
    Regularly meet with your customers to maintain and strengthen their ties with Flowhub.
    Assist customers in setting and tracking goals that highlight the value in Flowhub.
    Create processes, procedures, and tactics to help reduce customer churn.
    Create and participate in webinars that deliver business value.
    Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)
    Engage with sales and Implementation for seamless project handoff for new customers. Retention.
    Handle escalations to determine primary risk reasons and update accordingly on resolution timelines.
    Ensure there is awareness of all features/functionality and that proper workflows are adopted.
    Maintain up-to-date Account Health status for at-risk customers.
    Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.
    Ensure churn risk reasons are accurately captured and documented.
    Influence Product decisions. Represent your customer needs to R&D

    Qualifications:
    A genuine interest in helping businesses be successful and a commitment to continuous improvement
    2+ years of previous experience in customer success or management in cannabis retail. The ideal candidate would have both.
    Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
    Proven record of helping customers hit their goals
    This role is open to anyone within the United States with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

    This role is eligible for a competitive benefits package that includes:

    medical, dental, vision, life & disability insurance, 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.


    Pay range:
    $60,000 - $75,000 base salary (DOE).
    #J-18808-Ljbffr
  • Mimecast

    Customer Success Manager

    2 weeks ago

    Mimecast Denver, United States

    locations · United States of America - Colorado - Remote · posted on · Posted 2 Days Ago · job requisition id · R4618 · Customer Success Manager, Remote, Colorado · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that ...

  • Ping Identity

    Customer Success Manager

    3 days ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Next Frontier Capital

    Customer Success Manager

    3 weeks ago

    Next Frontier Capital Denver, United States

    In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · Ful ...

  • Dialpad

    Customer Success Manager

    5 days ago

    Dialpad Denver, United States

    About Dialpad · Work Beautifully · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seaml ...

  • AffinityLive

    Customer Success Manager

    3 weeks ago

    AffinityLive Denver, United States

    Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report ...

  • Flowhub

    Customer Success Manager

    4 days ago

    Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...

  • Workday

    Customer Success Manager

    3 weeks ago

    Workday Denver, United States

    The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate cu Manager, Customer Experience, ...

  • Ping Identity

    Customer Success Manager

    3 days ago

    Ping Identity Denver, United States

    About Ping Identity: · At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Witho ...

  • Contentful Inc

    Customer Success Manager

    3 days ago

    Contentful Inc Denver, United States

    About the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both the ...

  • VALID8 Financial

    Customer Success Manager

    1 week ago

    VALID8 Financial Denver, United States

    Our · Customer Success Management team is dedicated to making our customers successful with AbsenceSoft's core products and services throughout the customer journey. The AbsenceSoft Customer Success Manager (CSM) is directly responsible for delivering outstanding customer experi ...

  • Contentful Inc

    Customer Success Manager

    4 days ago

    Contentful Inc Denver, United States

    About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...

  • Contentful Inc

    Customer Success Manager

    3 days ago

    Contentful Inc Denver, United States

    About the Opportunity · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both th ...

  • MacStadium

    Customer Success Manager

    1 week ago

    MacStadium Denver, United States

    Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely o ...

  • RingCentral

    Customer Success Manager

    4 days ago

    RingCentral Denver, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...

  • Etrainu

    Customer Success Manager

    3 weeks ago

    Etrainu Denver, United States

    We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our cl ...

  • Gravitee

    Customer Success Manager

    3 days ago

    Gravitee Denver, United States

    Job Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutio ...

  • Addison Group

    Client Success Manager

    3 weeks ago

    Addison Group Denver, United States

    Title: Client Success Manager · Location: Downtown Denver, CO · Pay: $23-$28 / hour · Qualifications: 3+ years of account management experience · Tenured experience providing customer service · Strong oral & written communication skills · Why choose Addison Administrative & HR? ...

  • Jobs for Humanity

    Customer Success Manager

    2 days ago

    Jobs for Humanity Denver, United States

    Company Description · Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Contentful · Job Description · About the Opportunity · As a Customer Success Manag ...

  • Paytronix

    Customer Success Manager

    2 weeks ago

    Paytronix Denver, United States

    Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and conven ...

  • Zen Educate

    Customer Success Manager

    2 days ago

    Zen Educate Denver, United States

    Location: · Denver. Remote for now, hybrid in the future as we grow the team. · Type: · Full-Time · Salary: · 50, ,000 OTE · About Zen Educate: · Zen Educate is a technology company that helps match schools with temporary teaching staff (Substitute teachers, Paraprofession ...