Jobs
>
Customer Service Representative
>
Manassas

    Customer Service Representative - Manassas, United States - ATCC

    ATCC
    ATCC Manassas, United States

    1 day ago

    Default job background
    Description
    Overview:

    Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Customer Service Representative for a hybrid role based in Manassas, VA, working 8:30 am - 5:00 pm each day: 4 days from home and 1 day in the office (Wed).

    Join our team as a Customer Service Representative where you'll focus on building strong customer relationships, managing inquiries, and identifying trends in customer feedback. Your role will involve handling incoming calls and emails, ensuring customer satisfaction, and providing valuable insights to enhance our service quality.

    Responsibilities:
    • Website and General Customer Support:
    • Serve as the first point of contact with domestic customers or suppliers post sale.
    • Address and resolve customer complaints, offering diverse solutions and alternatives. Escalate issues when required and ensure thorough follow-up to achieve satisfactory resolution.
    • Handle post-sale customer inquiries and feedback efficiently. Manage and resolve challenges related to production scheduling, shipping, and invoicing to uphold customer satisfaction and enhance service quality.
    Qualifications:
    • High School diploma and 2-5 years' experience or equivalent experience.
    • Strong problem-solving abilities and a customer-centric mindset.
    • Excellent communication skills, both verbal and written.
    • Ability to use customer relationship management (CRM) software and other relevant tools.
    Benefits:

    We Invest in You

    • Health & Wellness:
      • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
      • Work life balance with Paid Holidays and PTO
      • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
      • Employee Assistance Program offering around-the-clock counseling
    • Financial security:
      • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
      • Exceptional career advancement opportunities, recognition, and rewards
      • Corporate bonus program
    • Mission Focused:
      • Non-profit organization supporting critical life science research
      • We give scientists the tools they need to make discoveries that improve and save lives
      • Contribute to community involvement and social responsibility

    Join ATCC, where we fuel your success, well-being, and development. ?We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one weve committed to for almost 100 years.?Shape the future of science with us.

    ?

    ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

  • TEEI

    Customer Service Representative

    3 days ago

    TEEI Manassas, United States

    Job Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Thi ...

  • Atlas Home Services LLC

    Customer Service Representative

    1 week ago

    Atlas Home Services LLC Manassas Park, United States

    **Job description** · Atlas Home Services seeks to expand its customer service call center with the addition of a **Customer Service Representative** · - Have 3+ years of Customer Service Representative experience in the plumbing or HVAC industry · - Be punctual and dependable · ...

  • TEEI

    Hybrid Customer Service Representative

    1 week ago

    TEEI Manassas, United States

    Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. ...

  • Patriot Disposal Services

    Csr - Customer Service Representative

    3 days ago

    Patriot Disposal Services Manassas, United States

    Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfact ...

  • Penske Truck Leasing

    Customer Service Representative Fueler/Washer

    19 hours ago

    Penske Truck Leasing Manassas, United States Full time

    7699 Wellingford Dr Manassas VA 20109 · United States · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best ...

  • Golden Gate Group

    Sales Representative in Field Service

    2 weeks ago

    Golden Gate Group Clifton, WV, United States Freelance

    At our company in Clifton, WV, you will receive full support for your career planning We will help you find a cool job in sales or retail, even if you have no prior experience or are just starting out in your professional life. We also have great opportunities for career changers ...

  • PestCo LLC

    Customer Service Representative

    1 week ago

    PestCo LLC Chantilly, United States

    Customer Service Representative- Chantilly, VA- Description · - **Green Pest Services** is rooted in our commitment to safe, and effective pest control services. Our owners worked with major national pest control companies for years, observing both effective and problematic pest ...

  • Newport Hospitality Group, Inc.

    Guest Services Representative/-full Time

    3 days ago

    Newport Hospitality Group, Inc. Centreville, United States Full time

    **Job Description: Guest Services Representative - FULL TIME**: · **Responsibilities**: · - Welcome guests upon arrival and check them in using the hotel's computer system · - Answer guest inquiries about hotel services, amenities, and local attractions · - Assist guests with lug ...

  • Self Storage Plus

    Customer Service Representative

    5 days ago

    Self Storage Plus Woodbridge, United States

    Self Storage Plus's Customer Service Center has an exciting part-time opportunity as a Sales Representative / Customer Service Associate located in Woodbridge, Virginia. This role offers a dynamic, fast-paced, friendly, and engaging environment. As a Sales Representative, you'll ...

  • Ultimate Charities Inc.

    Customer Service Representative

    5 days ago

    Ultimate Charities Inc. Fairfax, United States

    We collaborate with charitable organizations to spread the word about their programs and make a difference in the community. We are currently looking for a Customer Service Representative to join our expanding team. The Customer Service Representative will be the Fundraising and ...

  • AlphaGraphics - US695

    Customer Service Representative

    1 day ago

    AlphaGraphics - US695 Falls Church, United States

    **BENEFITS/PERKS**: · - Competitive Compensation · - Flexible Scheduling · - Hard work, collaboration, humanity, fun, and laughter · - Career path development · **COMPANY OVERVIEW**: · As an established leader in the Printing, Design, and Shipping industries our mission is to par ...

  • TDK Corporation of America

    Customer Service Representative

    1 week ago

    TDK Corporation of America Woodbridge, United States

    **T D K Electronics** · As a leader in the electronics industry, TDK offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and per ...

  • Nova Business Center

    Customer Service Representative

    3 days ago

    Nova Business Center Falls Church, United States

    **What does a Customer Service Representative do?** · A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · ...

  • Ultimate Charities Inc.

    Client Service Representative

    1 week ago

    Ultimate Charities Inc. Alexandria, United States

    We collaborate with charitable organizations to spread the word about their programs and make a difference in the community. We are currently looking for a Client Service Representative to join our expanding team. The Client Service Representative will be the Fundraising and Mark ...

  • Kadiak, LLC

    Service Desk Representative

    1 week ago

    Kadiak, LLC Vienna, United States

    **Kadiak, LLC** · **Job ID: ** · **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative **with a **Top-Secret Clearance **to support **Kadiak **and our government customer in Vienna, Virginia. · 1st shift 6am -2:30pm · We off ...

  • The Fountain Trust Company

    Retail Service Representative

    1 day ago

    The Fountain Trust Company Rockville, United States

    **Retail Service Representative** · The Fountain Trust Company, a $685 million-dollar community bank with 16 locations in west-central Indiana, is searching for a full-time Retail Service Representative for our Rockville location. · **Essential Duties and Responsibilities** · - G ...

  • Nova Business Center

    Customer Service Representative

    1 week ago

    Nova Business Center Falls Church, United States

    **What does a Customer Service Representative do?** · A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · ...

  • ECI Group Inc.

    Customer Service Representative

    1 week ago

    ECI Group Inc. Alexandria, United States

    At EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Representative is integral to our customer relations efforts. We are a diverse team working together to ensure a positive and exhilarating experience for our ...

  • Ultimate Charities Inc.

    Client Service Representative

    3 days ago

    Ultimate Charities Inc. Alexandria, United States

    We are a company that collaborates with charitable organizations to make a positive impact in the community. Currently, we are seeking a dedicated and enthusiastic Client Service Representative to join our growing team. The primary focus of this role will be to serve as the first ...

  • Fidelity Investments

    Financial Services Representative

    1 week ago

    Fidelity Investments Washington, United States

    **Financial Services Representative**: · Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a fu ...