Csr - Customer Service Representative - Manassas, United States - Patriot Disposal Services

Description

In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

If you have excellent communication skills and enjoy working in a fast-paced environment, we would love to hear from you.

• Provide accurate and timely information regarding products, services, and promotions
• Assist customers with order placement, tracking, and returns
• Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department
• Perform data entry tasks to update customer records and maintain accurate information
• Upsell products or services to customers when appropriate
• Resolve customer complaints or issues in a professional and efficient manner
• Collaborate with other team members to ensure consistent service delivery

• Excellent verbal and written communication skills in both English and Spanish
• Strong customer service skills with the ability to handle challenging situations
• Proficient in data entry and navigating computer systems
• Ability to analyze customer needs and provide appropriate solutions
• Experience in outbound calling or sales is a plus
• Multilingual abilities are highly desirable

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• No experience needed

• Day shift

• Monday to Friday

• Inperson
• Office

• Manassas, VA 20109: Relocate before starting work (required)