Customer Service Representative - McLean, United States - ECI Group Inc.

Description

At EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Representative is integral to our customer relations efforts.

We are a diverse team working together to ensure a positive and exhilarating experience for our entry-level Customer Service Representative team and all our clients and customers.

We provide the necessary resources for our Customer Service Representative to be successful. We possess a motivating environment that encourages professional growth from entry-level to our team. Career possibilities are limitless with EGI.

As an entry-level Customer Service Representative, you will have the ability to optimize your experience with training in all departments of our firm.

Entry Level Customer Service Representative Responsibilities:

• Work directly with other CSRs and Management staff to provide accurate information and superior customer service contributions to boost company reputation and stature
• Deliver extraordinary customer care by responding to customer concerns knowledgeably and empowered to provide consistent and impeccable customer experience
• Establish customer accounts, review and accurately enter order information, and handle confidential client information
• Meet or exceed daily business goals and expectations to increase profit margins and sales revenue
• Ensure that customers have a positive experience by exhibiting supportive behaviors, collaboration, and an enthusiastic, positive attitude.
• Educate customers on product features, values, and any deals or promotions

Entry Level Customer Service Associate Requirements:

• 1-2 years of customer service or sales experience
• High school Diploma / GED
• Effective and persuasive communication and negotiation skills
• Goaloriented and resourceful
• Trustworthy and Reliable: Ability to handle confidential and sensitive information
• Exceptional organizational and timemanagement skills
• Immaculate decision making and problemsolving abilities
• Passion for building customer loyalty through remarkable listening, relationship building, and strong written and verbal communication

Pay:
$ $1,200.00 per week


Benefits:

• Health insurance

Shift:

• 8 hour shift

Work Location:
On the road