Customer Service Representative - Woodbridge, United States - TDK Corporation of America

TDK Corporation of America

Verified Company

Woodbridge, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

T D K Electronics

As a leader in the electronics industry, TDK offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more.

TDK is committed to technical excellence, steady growth and personal development.

We value quality, customer service, positive attitudes, continuous improvement, and initiative We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance.

We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.

Customer Service Representative

Department:
Customer Service
Job Status: Full Time

FLSA Status:
Non-Exempt
Reports To: Customer Service Leader

Grade/Level:
Amount of Travel Required**: Occasional

Job Type:
Regular
Positions Supervised: None

Work Schedule:

8:00-5:00

***Maintain customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer demand processing, record keeping PO and MRA processing.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Correspondence Reading. 10.0 Read correspondence from both internal and external sources.
Delivery Followup. 5.0 Monitor and/or report Company fill rate performance to delivery schedules.
Order Monitoring. 5.0 Monitor and verify the status of customer orders.
Order Reporting. 20.0 Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing.
Vendor Scheduling. 15.0 Arrange scheduling for vendors' production facility in order to meet delivery requirements.
Customer Relationships 10.0 Maintain customer relationships by interfacing with customer staff

(engineering, purchasing, etc.)

Order Processing. 20.0 Process/fill orders and/or verify pricing and terms.
Inventory Planning. 5.0 Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.
Customer Inquires. 5.0 Respond to customer or potential customer requests for information and/or problem solving.
Non-Moving Inventory. 5.0 Indentify nonmoving inventory items and arrange for disposal.

POSITION QUALIFICATIONS

Competency Statement(s)

Accountability
Ability to accept responsibility and account for his/her actions.

Accuracy

Ability to perform work accurately and thoroughly.

Communication, Oral

Ability to communicate effectively with others using the spoken word.

Communication, Written

Ability to communicate in writing clearly and concisely.

Customer Oriented

Ability to take care of the customers' needs while following company procedures.

Detail Oriented

Ability to pay attention to the minute details of a project or task.

Friendly

Ability to exhibit a cheerful demeanor toward others.

Interpersonal

Ability to get along well with a variety of personalities and individuals.

Patience

Ability to act calmly under stress and strain, and of not being hasty or impetuous.

Relationship Building

Ability to effectively build relationships with customers and coworkers.

Responsible

Ability to be held accountable or answerable for one's conduct.

Tactful

Ability to show consideration for and maintain good relations with others.

Tolerance

Ability to work successfully with a variety of people without making judgments.

Working Under Pressure

Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:
Bachelor Degree (or equivalent experience)

Experience:4+ plus year of experience with logistics background.

Computer Skills:
Word, Excel, SAP knowledge a plus

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry
Stand O 10 lbs or less N

Walk O 11-20 lbs N

Sit C 21-50 lbs N

Manually Manipulate O lbs N

Reach Outward O

Reach Above Shoulder N Over 100 lbs N

Climb N

Crawl N
Push/Pull
Squat or Kneel N 12 lbs or less N

Bend N 13-25 lbs N

Grasp O 26-40 lbs N

Speak C lbs N

WORK ENVIRONMENT
Office

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