Help Desk Technician - Jersey City, United States - BelovED Community & Empowerment Academy Charter Sc

BelovED Community & Empowerment Academy Charter Sc Jersey City, United States

1 week ago

Description

Job Summary:
At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team.

As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure.

This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

Key Responsibilities:

Technical Support:

Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.

Hardware Maintenance:
Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.

Software Support:

Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.

User Training:
Actively engage with end-users, providing basic training and guidance on technology usage and best practices.

Infrastructure Management:
Efficiently manage ticketing, asset management, website, and other key networking systems to ensure optimal performance.

Documentation:
Maintain detailed records of support requests, resolutions, and IT equipment inventory to enable effective tracking and monitoring.

Security Awareness:

Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.

Infrastructure Maintenance:
Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.

We offer a competitive salary ranging from $46,000 to $48,000, commensurate with experience and qualifications.

INDOPERATIONS
Requirements

High school diploma or equivalent (Bachelor's degree in IT or related field preferred).

Strong passion for technology and a desire to learn and grow in the IT field.

Interest in K-12 education

Prior experience using Incident IQ is preferred.

Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.

Basic knowledge of computer hardware, operating systems, and software applications.

Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.

Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.

Prior experience in an educational setting is a plus, but not required.

Benefits

Medical

Dental

Pension

Paid Time Off

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