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    Help Desk Technician - Jersey City, United States - BelovED Community & Empowerment Academy Charter Schools

    BelovED Community & Empowerment Academy Charter Schools
    BelovED Community & Empowerment Academy Charter Schools Jersey City, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary:

    At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

    Key Responsibilities:

    1. Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
    2. Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.
    3. Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
    4. User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices.
    5. Infrastructure Management: Efficiently manage ticketing, asset management, website, and other key networking systems to ensure optimal performance.
    6. Documentation: Maintain detailed records of support requests, resolutions, and IT equipment inventory to enable effective tracking and monitoring.
    7. Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.
    8. Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.

    We offer a competitive salary ranging from $46,000 to $48,000, commensurate with experience and qualifications.

    INDOPERATIONS

    Requirements

    • High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
    • Strong passion for technology and a desire to learn and grow in the IT field.
    • Interest in K-12 education
    • Prior experience using Incident IQ is preferred.
    • Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.
    • Basic knowledge of computer hardware, operating systems, and software applications.
    • Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.
    • Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.
    • Prior experience in an educational setting is a plus, but not required.

    Benefits

    • Medical
    • Dental
    • Pension
    • Paid Time Off

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