Chubb Customer Center Senior Customer Service Representative - Readington Township, United States - CHUBB

CHUBB Readington Township, United States

1 week ago

Regular - Full time

Description

Work with Aggregators and their Sub Agents to assist with their service needs.

Assist with transactions such as endorsements and quote proposals.

Manage and prioritize all account requests to meet demanding deadlines.

Act as a resource to internal partners and peers.

Understand business and marketing concepts as they relate to the Chubb Customer Center strategy.

Demonstrate flexibility with work hours based on business needs.

Effectively navigate multiple systems/applications to research, analyze and resolve requests or questions.

Maintain performance and quality standards

Assist with special requests as needed.

Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards.

Complete tasks and other duties as assigned

Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills

Ability to maintain an exceptional phone presence even in difficult or complex situations

Ability to manage multiple priorities in a fast-paced environment with a focus on quality results

Ability to work independently while supporting the department's goals

Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions

Accepts accountability

College degree preferred or relevant service experience

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