Call Center Customer Service Representative - Whitehouse Station, United States - Georgia IT Inc.

Georgia IT Inc.
Georgia IT Inc.
Verified Company
Whitehouse Station, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Customer Service Representative-Client Scheduling Team


Location:
Whitehouse Station, NJ (Hybrid)


Duration: 6+ Months (CTH)

Work schedule-Hybrid role for WHS,NJ- In office-Monday Wednesday and Thursday/ WFH
Tuesday/Friday


Job Title:
Client Scheduling Coordinator


Summary:

Hours of operation:
Monday-Friday: 8:00am-8:00pm ET. During the week each shift is an 8-hour shift, there are several scheduled shifts to cover the business hours. The first shift is 7:30am-4:00pm the final shift is 11:30am-8:00pm.

Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on.

This allows for the new trainee to strengthen technical skills and demonstrate proficiency. Once proficiency is demonstrated a later shift may be assigned based on business needs. Everyone may have the opportunity to work each shift at some point.

Job Responsibilities:

  • Acting as the point of contact between Client and the client throughout the home assessment scheduling process
  • Maintain an appointmentsetting process that accommodates the needs of both clients and business partners
  • Follow through with all tasks in an effective and efficient manner by using company and department resources
  • Consistently complete tasks with an increased focus on the details to improve the scheduling experience
  • Proactively and clearly communicate needs and concerns
  • Work to collaboratively respond to inquiries within 24 hours of receipt
  • Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly

Skills:


  • Effective, strong, and service focused communication skills, both verbal and written"
  • Outlookmust be able to manage multiple calendars for scheduling of appointments
EXCEL-Pivot tables, data entry


Experience/Education:

  • GED/High School Education
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
  • 12 years Customer Service experience

Job Type:
Contract


Pay:
$ $22.00 per hour

Expected hours: 40 per week


Experience level:

  • 7 years

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Hybrid work
  • Office

Experience:


  • Customer service: 7 years (required)
  • Appointment scheduling: 1 year (required)
  • Data entry: 1 year (required)
  • Pivot tables: 1 year (preferred)
  • V-Look up: 1 year (preferred)

Ability to Commute:

  • Whitehouse Station, NJ required)

Work Location:
Hybrid remote in Whitehouse Station, NJ 08889
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