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    IT Support Technician - Atlantic City, United States - Ocean Casino Resort

    Ocean Casino Resort
    Ocean Casino Resort Atlantic City, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals.

    Position Responsibilities

    • Use remote diagnostic and maintenance tools to resolve issue when appropriate.
    • Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
    • Maintain records of support activities as required by departmental policy.
    • Assist in deploying, installing, and operating, automated data processing and telecommunications systems during training, exercises and management operations
    • Provide technical support to assist with computer problems
    • Perform tech-level functions, installation of software, virus patches, upgrades and other daily maintenance procedures.
    • Provide basic hands-on system tech support, system maintenance and training, exercises and operations support of all servers. These include Windows servers, SQL databases, Internet web servers and associated applications.
    • Assist in the performance of basic day-to-day system administration tasks
    • Provide general troubleshooting on network systems.
    • Maintain data files and monitor system configuration to ensure data integrity.
    • Performs all duties in accordance with prescribed casino internal control policies and practices.

    Essential Functions

    • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
    • Ability to work under pressure in a fast-paced environment with multiple priorities.
    • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
    • Must be able to lift/push/pull up to 50 pounds

    Requirements

    • Ability to effectively communicate in English
    • High School education required
    • One-year related experience or equivalent preferred.
    • Experience in installing, troubleshooting, maintaining and upgrading MS Windows operating systems; experience in multiple PC hardware platforms and supporting MS Office products preferred.

    Benefits

    • Free meal on shift
    • Training & Development
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k,)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off
    • Free Parking
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