Deskside Support Technician - New York, United States - Allied Digital Services, LLC

Description

Job description

Overview:

We are seeking a skilled and motivated IT Technician to join our IT Asset Management team in New York City.

This is a great opportunity for someone who is passionate about technology and enjoys helping others while updating/maintaining IT asset inventory status in ServiceNOW.

DUTIES:

• Manage Hardware Inventory for Client Locations
• Manage IT Asset Management Technician requests for Client as required
• Fulfills requests for IT hardware, software and telecom wireless devices within parameters of team SLAs (Service Level Agreements).
• Procures requested items and makes available/ships to requestors
• Manage hardware onboarding/offboarding queues
• Shipping and receiving of IT Assets to and from various customer locations
• Experience with creating/updating asset records on ITSM platforms such as ServiceNOW
• Attend Meetings as required
• Manage Lease Returns with leasing companies
• Responsible for administrative duties within the IT procurement and inventory management function, including escalation to client POCs on product procurement status and delivery timelines.
• Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.
• Minimizes organizational cost through product standardization and tracking.
• Tracks quality throughout the product lifetime.
• Maintain accurate inventory of hardware and software products.
• Under general direction, prepares special or onetime reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
• Ability to analyze data and build tables, pivots, charts and graphs as required within Microsoft Excel.
• Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
• Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
• Follows all safety rules and procedures, and contributes to the safety of coworkers and the general public.
• Willing and able to follow instruction, assist in training of coworkers, and cooperate with other employees and customers.
• Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
• Maintains work areas in a clean and orderly manner.

SKILLS:

• Ability to interact with internal and external clients to receive information and data.
• Knowledge and/or experience in department practices and procedures.
• Ability to solve a range of basic problems
• Strong verbal and written communication skills desired
• Ability to effectively manage multiple priorities
• Positive attitude and an emphasis on customer service is a requirement
• Basic knowledge of the IT industry, computer HW/SW and Operating Systems a plus

EDUCATION:

At least 3 years of applicable experience

Bachelor's degree preferred.

Strong knowledge of MS Outlook, Word and Excel is a must.

We offer competitive compensation based on experience.


Pay:
$ $28.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• New York, NY 10020: Relocate before starting work (required)

Work Location:
In person