Customer Support Technician - New York, United States - Blackstone Technology Group

Blackstone Technology Group

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

New York,
NY
10018
Posted: 05/06/2024

Employment Type: 6-9 Month Contract

Job Category:
Technician

Job Number: 26821

Pay Range:
$30/hr - $35/hr

Workplace Type:
On-site

Job Description
Blackstone Talent Group, an awardwinning technology consulting and talent agency is seeking a Customer Support Technician
IT I to join our Client's team.

Outcomes

You will support our core platforms user support, ticketing, procurement, and provisioning
Document all processes and update current documentation for the established process
Complete and document assigned project work and provide updates to ensure accuracy
Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
Maintain the asset inventory system and ensure all hardware/software allocations are logged

Competencies

Experience working on a highvolume ticketing system PM)
2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
Extensive experience providing highcaliber support to all levels of staff
Experience supporting customer IT needs within a global team supporting multiple regions and time zones
Provide other services to reduce tickets and ticket closure times
Work with partners to find efficiencies and implement improvements to our internal systems
Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues

Security Clearance Required:
N/A

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government.

Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
- **EOE of Minorities/Females/Veterans/Disabilities