IT Support Technician - Brooklyn, United States - AbelCine

AbelCine

Verified Company

Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

AbelCine is a full-service equipment and technology provider to the broadcast, production, and new media industries.

We offer sales, finance, training, rental, and tech services to our professional customer base with offices in New York, Chicago, and Los Angeles.

We are currently seeking to add a self-motivated IT Support Technician to our New York team who can provide best-in-class user and systems support.

This is an excellent opportunity for a dynamic, hardworking individual to participate in our exciting and fast-paced company.

This key position encompasses the following responsibilities:

Create and onboard new users (Active Directory, Okta, O365)
Manage asset database and maintain uptodate hardware inventory
Enroll, configure, and deploy both MacOS and Windows systems
Provide support for staff members located at multiple branch offices via the IT support queue
Troubleshoot network and hardware alerts generated by software monitoring tools
Deploy office phones and administer VoIP profiles
Assist with IT, integration department, and office operations with project implementations, hardware installations, migrations, etc.
Maintain and update knowledgebase/wiki documentation
Inform and uphold officewide security policies and etiquette
Strive to keep up with industry trends and keep learning and growing in your role

Successful applicants should possess the following attributes:

2+ years experience in IT Support roles with increasing responsibility
Experience managing users, groups, and computers via Active Directory
Strong knowledge of both MacOS and Windows 10 systems administration
Experience configuring and utilizing Endpoint Management tools (Mosyle, Intuit)
Working knowledge of network protocols such as ARP, DHCP, DNS, TCP/IP
Experience troubleshooting connectivity issues, cabling, switch ports, VLANs
Wireless Networking Solutions (Unifi/UBNT)
Knowledge of Virtualization and Hypervisor solutions (VMWare ESXi, XCP-NG, Hyper-V, Proxmox)
Experience with Cloud hosting solutions such as AWS EC2 & Azure
Experience with MDM solutions (like Mosyle, Jampf) is a plus

Desirable Certifications:

Network+
CCNA

Physical Effort:

Sitting and standing work at computer, requiring frequent use of computer monitors for documentation and reporting
Manual dexterity and mobility
Moving supplies and equipment requiring moderate physical effort (lift/carry/push/pull up to 20 lbs.)
Reaching, bending, kneeling, and crouching

This is a full-time, on-site, non-exempt position. The work schedule will be Monday - Friday, 9 AM - 6 PM, with occasional overtime, as needed.

The annual salary range is 52K - 57K, commensurate with experience, and a comprehensive benefits package which includes:

Medical, dental, and vision benefits highly subsidized by AbelCine for individual coverage and dependent and family coverage
Long and shortterm disability benefits fully paid for by AbelCine
401(k) retirement plan includes matching of up to 2% of annual pay
Paid time off including:
10 vacation days each calendar year with an annual oneday increase
5 sick and safe paid days per year
11 paid holidays each year
Caregiving / Personal Leave of Absence policy with a Paid Leave Benefit options
Sabbatical leave options for longterm employees
Dependent Care Flexible Spending Account
Flexible Spending Account for eligible healthrelated expenses
Supplemental health insurance coverage
Commuter Benefits
Discounted Gym Membership and gym membership reimbursement program
Employee Assistance Program
Life Insurance that is fully paid for by AbelCine
Access to professional development
Equipment borrowing program + employee discounts on gear purchases

AbelCine embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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