IT Support Technician - East Orange, United States - InfoTran Engineers & Architects , P.C.

Description

Since its foundation in 2007, INFOTRAN Engineers & Architects, P.C.

(INFOTRAN) has been providing comprehensive Architectural & Engineering Design, Construction Management & Inspection, Traffic and Transportation Engineering, and Condition Assessment services to the public/private sectors in the New York Metropolitan Area.

Our expanding business is seeking an experienced IT Support Technician.


Responsibilities

• Connect with everyone at INFOTRAN support onboarding and equipment setup for new hires, manage various requests from existing teammates and share updates with the entire team.
• Troubleshoot daytoday staff IT access and equipment issues inperson and remotely in a friendly, positive, and timesensitive manner.
• Maintain, repair, and upgrade computer hardware, including desktops, laptops, printers, and networking equipment.
• Help educate staff on equipment upkeep and best practices to improve longterm performance.
• Maintain accurate documentation of IT systems, Inventories, configurations, and support requests.
• Conduct periodic reviews of software and technology services to minimize major incidents and maintain a log of known issues and solutions.
• Assist in managing relationships with vendors and own inventory of supplies, ensuring we have available stock of the right equipment to support existing staff and new hires.
• Maintain all INFOTRAN software accounts for all departments, issuing and revoking credentials, tracking who has access to what, and owning billing and cost management
• Demonstrate and foster a collaborative team approach and interact well with all functions and management providing consultation and expert advice
• Stay flexible and creative everyone on the INFOTRAN Operations team manages a wide range of projects.
• Your job includes pitching new ideas related to improving IT operations, internal communication, and more, and then making them a reality.
• Any other Tasks assigned by your supervisor.

Qualifications

• Associate degree in information technology or a related field (or equivalent work experience)
• Proven experience (2+ years) in providing IT support in a professional environment.
• Strong knowledge of computer hardware, software, and operating systems.
• Windows Server, AD.
• Proficient in various technology and software tools, especially with managing MS365 as an Admin.
• Hyper organized you are meticulous about order and managing details
• Love to multitask you're able to manage priorities and you're eager to work on multiple projects at a time
• You're a DOER you're a proactive problem solver and believe no task is too small when it comes to helping the company and the team.
• Excellent written and verbal communication skills
• Team player you're a people person with a positive attitude and eager to work with teammates across the entire company
• A creative thinker with the ability to suggest improvements.
• Flexibility to adjust to new tasks as company or IT needs change
• You're willing and able to work onsite in our NJ office Monday through Friday
• May require lifting boxes 1020 lbs+

INFOTRAN offers a competitive wage, complete benefits package including 401(k) with company match, medical, vision, dental and Life insurance plans, and opportunities for growth.

INFOTRAN is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

ITE is a drug-free workplace.

Work Remotely

• No

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location:
In person


Pay:
$42, $52,000.00 per year


Benefits:

• 401(k)

matching

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 3 years

Schedule:

• 8 hour shift

Experience:

• IT SUPPORT: 1 year (required)

Work Location:
In person