Desktop Support Technician - New York, United States - NYC Health + Hospitals

NYC Health + Hospitals

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About NYC Health + Hospitals:

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States.

We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs.

Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.

Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.

Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Desktop Support Technician, maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.

Duties & Responsibilities:

Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers. Will also perform preventative maintenance on hardware
Accountable for maintaining an accurate inventory of equipment deployed in assigned areas
Will regularly perform hardware /software upgrades / configuration enhancements as per Workplace Computing standard operation procedures
Will ensure that all requests from user are logged and proper procedures are followed
Responsible for maintaining ticket status and resolution information in ticketing / storage database
Accountable for meeting established performance metrics which will be used in performance evaluations
Will use knowledge of testing and distributing security patches to clients on a regular basis
May be required to build and maintain standard HHC computing images, as well as pushing software
Participation in rollouts of new software and hardware to ensure consistency in HHC technical standards
Regularly tasked with installing, repairing and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms
Will regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
Position may require the creating, maintenance and management of PC images
Performs other duties as assigned/required

Minimum Qualifications:

A Baccalaureate Degree in Industrial Engineering, Systems, Industrial Management,Business Administration or related fields; or,
A satisfactory combination of the above.

Department Preferences:

Certification(S)/NYS Licenses/Education:

Microsoft (preferred)

Knowledge, Skills, Abilities and other Requirements:

Desktop support / hardware repair services (desktops, notebooks, tablets, scanners, web cams and printers)
Customer service

Other Preferred Skills:

Computer imaging
Security patching
Ticketing system
Asset tracking

How To Apply:

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs