Application Support Specialist - Dunkirk, United States - PlayCore

PlayCore Dunkirk, United States

6 days ago

Description

Job Details

Job Location Legal Address - DUNKIRK, MD Position Type Full Time Job Category Information Technology

Description

The Application Support Specialist is responsible for providing user support for specific software programs includes programming applications, testing the functionality of application services, evaluating the functional requirements of the application and enhance various applications. They review, support, and maintain various applications including database management, system enhancements, upgrades, training, and reporting. They are responsible for taking initiatives in process improvement plans, efficient reporting, and flow of information.

The Application Support Specialist provides a wide range of technical assistance and basic application training to the end users via phone, in-person, e-mail, or remotely. They rely on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity, discretion and latitude is expected.

Qualifications

Tasks:

Collaborates and works closely with local management and department leaders to assess near and long-term application requirements.
Independently perform expert level analysis and design by translating business requirements into technical specifications.
Performs data importing and data analysis.
Assist in formulation of procedures and best practices for users of applications.
Responsible for training end users in proper use of various software applications.
Interacts with vendors and support teams investigating system issues, escalating, troubleshooting the system and software.
Provides expert support to end users in the identification and resolution of application related issues.
Creates and maintains good working relationships with internal departments, 3rd party vendors and hosting providers.
Working with end users, including adjusting the software to better meet their business requirement or resolve current problems they are facing when using the software.
Ensuring applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance.
Handling technical support requests through e-mail, remotely or in person, analyzing reported problems, and resolving recurring issues, escalating the issue if needed.
Provides updates, status, and completion information to manager and/or end users, via voice mail, e-mail or in-person communication.
Keeps schedules, make tight deadlines, work timely and independently.
Performs and maintains existing written documentation and uses of the knowledgebase.
Maintains daily record of computer data transactions such as reported IT related activities and resolution of the issues, and/or requests, and assigning the work orders.
Performs back-up media when needed.
Works as a team player in all aspects of the IT Department.
Performs other duties as assigned.

Experience and Education:

Position requires a bachelor's degree in computer science, software engineering, with two years of experience or a high school diploma/equivalent with over six years of work-related field andexperience with a wide range of software applications. Additional qualifications include strong technical, analytical, and interpersonal skills.

EOE M/F/D/V

IT Support Specialist

2 weeks ago

NewPoint Real Estate Capital LLC Chevy Chase, United States

**Reports To** · Service Support Manager · **Job purpose** · The IT Desktop Support Specialist is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications ci ...
IT Support Specialist

2 weeks ago

Owia Technology Washington, United States

**IT Support Specialist** · **8:30-5:30 pm, with some evening/weekend hours on occasion** · Seeking a very detail-oriented I.T. Support Specialist with the desire to join a positive, team-oriented company with a family-feel who has been providing small to mid-sized businesses wit ...
IT Support Specialist

1 week ago

Northeastern University Arlington, United States

About the Opportunity · Job Summary · Reporting to the Director of Global IT Services, this position will be housed on the Arlington campus, and 100% on-site. They will provide technical support to their campus and remote support in conjunction with the Global IT team to Northeas ...
IT Support Specialist

1 week ago

Customer Value Partners, Inc Washington, United States

Overview: · CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role wi ...
IT Support Specialist

2 days ago

Orhan Yankin LLC Arlington, United States

Job Summary: · **Responsibilities**: · - Provide technical support for both hardware and software issues · - Manage the configuration and operation of computer operating systems · - Monitor the system daily and respond immediately to security or usability concerns · - Troubleshoo ...
IT Support Specialist

1 week ago

Brightkey, Inc Washington, United States

**Schedule, Benefits, & Compensation**: · - Location: Onsite in Washington, DC · - First shift, Monday through Friday · - Medical, Dental, & Vision Insurance · - Participation in company 401k program · - Paid Time Off · **Responsibilities**: · - Image/reimage of PCs/laptops · - U ...
IT Support Specialist

1 day ago

Orhan Yankin LLC Arlington, United States

Overview: · **Responsibilities**: · - Provide technical support and troubleshooting for IT systems and software. · - Install, configure, and maintain hardware and software components. · - Assist in the setup and maintenance of network infrastructure. · - Respond to IT support req ...
IT Support Specialist

1 week ago

B&B Solutions US Washington, United States

**About Us** · B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our support includes Professional Servi ...
IT Support Specialist/ IT Infrastructure Support

2 weeks ago

TekwissenGroup Kenilworth, United States

We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic Client lab IT service team. · **Responsibilities**: · - Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with ...
IT Support Specialist

20 hours ago

Long Fence Company Inc Capitol Heights, United States

**Responsibilities** · - Install and configure hardware and software · - Repair or replace damaged hardware · - Upgrade or update software · - Travel to other offices to provide support if needed · - Troubleshoot software issues · - Perform any other related duties as assigned by ...
Technical Support Specialist

2 weeks ago

Tech-Marine Business, Inc. Washington, United States

Overview: · **_ COMMITMENT. EXCELLENCE. INTEGRITY._** · **_ · Our Mission Statement_** · - TMB will strive to be the best Employee-Owned Business contributing to our National Defense._ · - We are committed to providing meaningful work, fair compensation, benefits that support a w ...
Peer Support Specialist

6 days ago

Changing Technologies, Inc. Washington, United States

**POSITION: Certified Peer Specialist**: · - **LOCATION: 64 New York Ave NE, Washington, DC 20002, United States**: · - **CONTRACT LENGTH: Long Term (36 Months contract)**: · - **Pay rate: $19.20/hr** · **JOB DESCRIPTION**: · - Helping people advocate for and access resources the ...
IT Management Support Specialist

2 weeks ago

Hill Associates Washington, United States

Hill Associates Corporation is seeking an **IT Management Support Specialist** to join our team supporting the Office of the Chief Information Officer (OCIO) in a large Washington, D.C. Cabinet-level Federal agency. The position will report directly to the Bureau Chief Informatio ...
Contract Support Specialist

2 weeks ago

Community Partnership for the Prevention Washington, United States

**JOB TITLE**: Contract Support Specialist · **JOB TYPE**: Full-Time, At-Will, Salaried Position · **SALARY**: $50,000-$55,000 · ***: · The Contract Support Specialist is primarily responsible for providing administrative support to The Community Partnership for the Prevention of ...
Attendance and Support Specialist

1 week ago

IDEA Public Charter School Washington, United States

**Position: Attendance and Enrollment Specialist** · **Status**: This is a full-time, exempt, 12-month position. · **About IDEA**: · IDEA Public Charter School in Washington DC is designed to challenge, motivate, and strengthen the intellect of all of our students, whether they a ...
Sales Support Specialist

1 week ago

Bloomberg BNA Arlington, United States

Provides dedicated support to customers in assigned accounts to ensure customer satisfaction and renewal revenue. May lead the work of Key Account Specialists as assigned. · **Job Description**: · - Ability to organize and lead the work of others. · - Excellent interpersonal skil ...
Peer Support Specialist

1 week ago

Community Bridges, INC Washington, United States

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individu ...
Deskside Support Specialist

2 weeks ago

GCyber Arlington, United States

GCyber is hiring a **Deskside Support Specialist **to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba. · As the **Deskside Support Specialist,** you will: · - Provide IT He ...
Executive Support Specialist

2 weeks ago

Lynker Corporation Silver Spring, United States

**Lynker is seeking an Executive Support Specialist to provide comprehensive support to NOAA's Office of Response and Restoration's Directorate, ensuring seamless operations at a senior level. This role involves developing executive-level briefing materials, facilitating communic ...
Recovery Support Specialist

2 days ago

MBI Health Services, LLC Washington, United States

**Company Description** · MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and ...