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    Client Support Specialist - Phoenix, United States - Lyra Health

    Lyra Health
    Lyra Health Phoenix, United States

    1 week ago

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    Description

    **Client Support Specialist**

    Phoenix, AZ Business Full-time **About Lyra Health** Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

    **About the role** The Client Support Specialist Level 1 will support Lyra clients by conducting needs assessments, answering benefit and technical questions, and proactively following up with clients who are in care. The specialist will collaborate and escalate clients with complex needs to our clinicians. This role will work primarily with clients and will be the first point of contact for clients reaching out to Lyra for the first time. Lyra will provide training on how to handle these cases in a supportive environment. The specialist will need to be comfortable discussing sensitive topics. Above all, this specialist is committed to supporting each and every client that reaches out with competency and compassion.

    This is a remote position, can be located anywhere in the U.S. **Responsibilities:**

    Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday

    Conduct needs assessment and educate clients about Lyras services and benefit offerings.

    Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support

    Engage in feedback and frequent self-assessment of strengths and areas for growth

    Work well in a structured team environment

    Demonstrate flexibility with shift changes.

    Excellent communication skills: written and verbal

    Technical: You easily navigate through Customer Relationship Management tools.

    **Requirements:**

    Minimum of one year experience in navigating the mental health system, more specifically: case management, patient advocacy, crisis hotline, peer counseling, or other relevant experience in health care

    Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone

    Exceptional clinical skills (e.g. listening, validation) even though you are not a clinician

    Demonstrate strong skills and understanding of technology and the ability to learn new platforms quickly

    Familiarity with G Suite and experience with CRM systems e.g. Salesforce strongly preferred

    This is a remote role and a private and secure workspace is required

    Hours: Full Time: Monday-Friday Business Hours of Operations: 5:00 AM to 8:00 PM PST (Your shift could fall anywhere between these hours)

    Our base salary for this role is targeted at $23-28 per hour in Denver, CO & most remote locations. Final offer amounts are determined based on candidate experience and qualifications and may vary from the amounts listed above.

    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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