Care Coordination Operations Support Specialist - Phoenix, United States - Banner Health

Banner Health

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Primary City/State:

Tucson, Arizona

Department Name:

Case Mgmt-Hosp

Work Shift:

Day

Job Category:

Clinical Care

As the Care Coordination Operations Support Specialist, you will have the opportunity to support the Care Coordination and system teams in Tucson, AZ.

This is an exciting role to supporting system initiatives, creating and developing new workflows and education to our frontline team members.

This is a full time opportunity. You will provide onsite support at one of the two Tucson, AZ facilities. There may be some onsite meetings in Phoenix, AZ at the corporate location. Training days may be in Phoenix, AZ as well. Expected hours are Monday through Friday, 8AM to 5:00PM.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research.

Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies.

Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients.

The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report.

The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center's Magnet Recognition Program for nursing excellence.

The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

This position is responsible for supporting Care Coordination leadership in the planning, development and supporting the on-boarding and orientation of newly hired Care Coordination employees, auditing and analysis for defined KPIs, gathering and analyzing data metrics as requested, development and/or execution of effective internal communications.

This role performs under the guidance and direction of the Executive Director or facility Director and serves as a liaison between all disciplines by effectively communicating, educating and problem solving.

This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/department policy/procedures and standards.

This position coordinates oversight of quality, risk management, safety and transition of care standards and is a role model and resource person.

Collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired employees.

CORE FUNCTIONS

Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job's function.
Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.
Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.
Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS

Requires a level of business and clinical knowledge as normally obtained through the completion of a Bachelor's Degree in business administration, health services administration or related field.

Requires two years of experience in an acute or post-acute care setting.

Knowledge of healthcare management as typically obtained through two years of progressive experience in healthcare operations.

Knowledge of the requirements of the various regulatory and accrediting agencies as applicable.

Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.

Must have the ability to practice skills according to department and professional standards and quality requirements.

BLS required. BLS not required in post-acute setting.

PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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