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    Customer Sales Operations Specialist 1 - Boise, United States - Cypress HCM

    Cypress HCM
    Cypress HCM Boise, United States

    1 day ago

    Cypress HCM background
    Description

    Job Description

    Job Description
    Customer Sales Operations Specialist 1 Description:
    • As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account our best interest. In Sales Operations we aim to make the quoting process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues.
    Duties:
    • Own a subset of channel customers and drive to meet/exceed established revenue and sales targets and metrics
    • Align to our Channel leadership selling strategies
    • Make independent pricing decisions within given guidelines
    • Manage quotes within an assigned region/territory or rep firm and help train and direct information out within the defined area of responsibility.
    • Have a thorough knowledge of our product portfolio and provide accurate direction to customers to ensure a correct product solution is provided.
    • Develop and maintain key customer relationships with internal and external stakeholders
    • Be an expert on market pricing and own any escalation required to win the business.
    • Work with Sales and/or Sales Operations to resolve any escalated delivery and/or pricing issues.
    • Provide contract pricing guidelines to our sales team and provide blanket pricing.
    • Quote follow up and determine what we need to do to win the business
    • Go-to pricing person for assigned region/customers
    • Achieve the department's key metrics/goals
    • Manage business processes within area of responsibility
    Compensation:
    • $17.50 – 20.26/hr W-2
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