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    Call Center Customer Service Representative - Phoenix, United States - MHA Systems Inc.

    MHA Systems Inc.
    MHA Systems Inc. Phoenix, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job Description

    Job description:

    Call Center Customer Service Representative for Loan Processing

    Position Summary:

    We are hiring Call Center Customer Service Representatives - $2000 hiring bonus

    The Call Center Customer Service Representative/Loan Processor provides superior effective customer service and assures accurate information has been provided to process loans via phone and internet. This position requires a solid understanding of integrity and demonstrates ethical behavior as they have access to critical, sensitive, corporate systems and company & customer information.

    Essential Functions:

    · Assists in the overall LP process in the call center

    · Provides superior customer service and follows established procedures in order to fulfill customer needs and ensure customer satisfaction via the phone system and internet programs

    · Ensures daily and monthly loan processing goals are achieved

    · Handles high volume of Inbound/Outbound customer service calls for Loan Processing.

    · Obtains necessary information to process and complete loan files

    · Examines documents to ensure accuracy and compliance with existing underwriting guidelines

    · Fulfills customer needs to ensure customer satisfaction

    · Demonstrates basic knowledge of lending services and practices

    · Other duties as assigned

    Education Requirements:

    · Required: High School Diploma or GED

    · Preferred: Some college

    Qualifications:

    · Required: Experience with the following computer software: Microsoft Word, Excel, PowerPoint

    · Preferred: 2 years of customer service and/or collections and/or loan processing experience; experience with outlook exchange, the Internet, loan management systems, dialer and phone systems. Willing to train individuals who do not have preferred experience.

    Physical Demands:

    While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. Must be able to occasionally lift up to 5 lbs. Must be able to work with a moderate noise level office atmosphere.

    Work Environment:

    New state of the art call center facility.

    Work schedule: 9 am - 5:30 pm (no weekends or evenings)

    Job Type: Full-time, non-exempt

    Salary and benefits: $18.90 /hour; non-exempt with monthly bonuses and 401K, We pay 100% of the employees' premium for Health Care Benefits, Dental, Vision, and Life & AD&D. Paid time off after probationary period.

    Company DescriptionMHA Systems is an on-line lender

    Company Description

    MHA Systems is an on-line lender
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