Reci Thomas

I am multifaceted, efficient, self-motivated business professional with 7+ years of experience working in the Client Relationship and Medical Coding Field. Diversified skill sets covering advanced technical support, conflict resolution and superb leadership qualities. Excellent interpersonal and communication and time management skills 

Registrar General’s Department – Office of the Prime Minister, Jamaica 

Medical Data Classifier                                 August 2017 – August 2019 

Updated 10,000+ birth and death records to keep them in compliance with relevant legislation. 

Cleared backlogs of over 10,000+ death records by coding them according to the ICD-10. 

Received, examined, and coded records of all new deaths occurring in Jamaica. 

Acting Statistics Officer                                  January 2017 - August 2017 

Compiled data and prepared reports of under-aged mothers for the nation’s statistical body to inform policy decisions on maternal and child health. 

Prepared reports on coded deaths using ICD-10 criteria to support accurate analysis of mortality trends and inform public health policy decisions. 

Customer Service Supervisor         January 2015 – December 2016 

Compiled data and prepared reports of all incoming and outgoing calls to and from the agency 

Resolve escalated customer complaints 

Monitor customer service rep call quality and handle times in accordance with company policy and procedures 

Compiled performance reviews at the end of each quarter to improve client relations and key performance output. 

Portmore Community College, Jamaica   

Associate Degree in Business & Professional Studies                                                                 2019 

Small Business Management Certificate                                                                                        2018 

World Health Organization (WHO) & Caribbean Public Health Agency (CARPHA) 

International Classification of Disease Morbidity and Mortality Coding Certificate                       2017 

St. Hugh’s High School, Jamaica 

Diploma                                                                            2009