- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
- Carry a cell phone at all times.
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
- Develop employee morale and ensure training of Guest Services personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
- Attend daily and monthly Rooms Merchandizing meetings.
- Participate in required M.O.D. program as scheduled
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Ensure sign off of all Service Standards by Position for Guest Services staff.
- Assist in preparation of revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
- Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Highgate Hotel team meeting.
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
- Monitor all V.I.P.'s, special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- The ability to demonstrate exceptional Customer Service Skills.
- Must be proficient in Windows and Microsoft Office.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
-
Office Manager
6 days ago
Dana-Co New York, United States**Responsibilities** · **Office Management · - Manage the office to ensure it is tidy, well supplied and kept in orderly fashion. · - Manage kitchen supplies and cleanliness. · - Supervise daily office cleaning services. · - Coordinate with building management for repairs and ser ...
-
Office Manager
1 week ago
Bubble Beauty Inc New York, United States**Office Manager** · **Reporting to**: Head of People · **Department**: Human Resources · Full Time/Hourly · As the Office Manager, you will play a pivotal role in optimizing our office operations for maximum efficiency. We are looking for a results-driven individual who can take ...
-
Office Manager
1 week ago
New Destiny Housing Corporation New York, United StatesNew Destiny's mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-si ...
-
Office Manager
1 week ago
Thesis New York, United States**About Us** · At Thesis, we believe that everyone has the capacity to unlock their brain's full potential. In a world where technology is outpacing human evolution, it's become more difficult to keep pace with the constant stimuli of the world we live in. The result? People are ...
-
Office Manager
4 days ago
EliseAI New York, United States**About EliseAI** · EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportiona ...
-
Office Manager
1 hour ago
Norstella New York, United States**Description** · **About Norstella**: · Norstella unites five market-leading companies with a shared goal of improving patients access to life saving therapies. Each organization (Citeline, Evaluate, MMIT, Panalgo, & The Dedham Group) delivers vital insights for critical clinica ...
-
Office Manager
1 week ago
Rip Van New York, United States**Rip Van** · **Office Manager - New York** · **Rip Van** is a food innovation company. We exist to improve people's lives by inventing better convenient foods. We are committed to improving the nutrition, taste, and design of our products by launching product improvements in two ...
-
Office Manager
4 days ago
Pluris Valuation Advisors New York, United States Part timeOverview: · Duties: Ensure the efficient operation of the office by: · - Answering and directing phone calls, taking messages, and responding to inquiries · - Working with building management and coordinating office needs · - Performing data entry and maintaining accurate records ...
-
Office Manager
1 week ago
OCA Architects Newark, United StatesJob Summary: · This newly created role within the Office of OCA Architects (OCA) is designed to assist the CEO and Senior Management team in effectively managing office operations by creating a workplace culture that promotes employee satisfaction, engagement and well-being while ...
-
Office Manager
1 week ago
Manhattan Prosthodontics & Implants New York, United StatesAs a dental office manager, you will play a crucial role in ensuring the smooth operations and overall success of our practice. · **Hours**: _Monday to Friday 8:30am -5:30pm_ · **Duties**: · - Oversee fiscal management, including budgeting, billing, and financial reporting. · - P ...
-
Office Manager
1 week ago
Keystone Strategy New York, United States**Office Manager & Expert Coordinator** · Keystone is a premier consulting firm that takes a unique interdisciplinary approach combining economics, tech, and strategy to solving the most complex challenges for leading technology firms and global brands. Keystone supports both str ...
-
Office Manager
2 days ago
MPTCS Newark, United States**MISSION**: · **The mission of Marion P. Thomas Charter School is to build culturally rich, transformative educational spaces that cultivate successful, lifelong innovators who use their passions, character, and intellect to better themselves, the greater Newark community, and t ...
-
Office Manager
1 week ago
New York County District Attorney's Office New York, United StatesDivision/Unit: Trial Division, Trial Bureau 70 · Civil Service Title: Community Associate · Position Title: Office Manager · Salary Range: $58,049 - $64,544 · The New York County District Attorney's Office ("DANY") has an opening for an Office Manager in one of its bureaus in the ...
-
Office Manager
1 week ago
NYC Careers Manhattan, United States**Office Manager**: · - Apply**Office Manager**: · - Agency: DISTRICT ATTORNEY-MANHATTAN · - Posted on: 04/10/2024- Job type: Full-time · Location · MANHATTAN · - Title Classification: No exam required · Department · Trial Bureau 70 · - Salary range: $58, $64, The New York County ...
-
Office Manager
1 week ago
Berkowitz Dermotology, PC New York, United StatesOverview: · We are seeking a highly organized and detail-oriented Office Manager to join our team. As an Office Manager, you will be responsible for overseeing the daily operations of our office and ensuring smooth functioning. This is a vital role that requires strong administra ...
-
Office Manager
1 week ago
Weisfuse & Weisfuse, LLP New York, United StatesJob Summary: · **Responsibilities**: · - Communicate effectively with staff, clients, and vendors · - Perform clerical duties such as data entry, filing, and record-keeping · - Supervise front desk operations and provide excellent customer service · - Efficiently schedule appoint ...
-
Office Manager
22 hours ago
PADUANO & WEINTRAUB LLP New York, United States**About the Firm**: · Our national practice is devoted exclusively to litigation. From our offices in Rockefeller Center and Los Angeles, we aggressively represent our clients and provide first-rate legal service on a cost-effective basis. The experience of our partners ranges fr ...
-
Office Manager
1 week ago
Clarke School For The Deaf New York, United States: · The office manager is an integral member of the administrative team, providing support across all of Clarke's NY programs and initiatives, acting as the first face/contact to Clarke for families, community members, school districts, and other professionals. · Responsibilities ...
-
Office Manager
2 days ago
Upper East Side MD New York, United StatesPay: $55, $75,000.00 per year · **Benefits**: · - Paid time off · Healthcare setting: · - Medical office · Schedule: · - 8 hour shift · - Monday to Friday · **Experience**: · - Medical office: 1 year (required) · - Management: 1 year (required) · Work Location: In person ...
-
Office Manager
4 days ago
Weisfuse & Weisfuse, LLP New York, United StatesJob Summary: · **Responsibilities**: · - Communicate effectively with staff, clients, and vendors · - Perform clerical duties such as data entry, filing, and record-keeping · - Supervise front desk operations and provide excellent customer service · - Efficiently schedule appoint ...
Overnight Front Office Manager - New York, United States - Highgate Hotels
Description
Compensation TypeYearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.
The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.Location
Midtown convenience. Classic hospitality. Complete comfort. A celebrated past.
It all comes together at the Park Central New York Hotel - located squarely amidst New York's most popular sights and hotels in Midtown Manhattan.
Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel's electrifying environment.
Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.Overview
The Overnight Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Qualifications